Case Processing Clerk / Program Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHAT ARE WE LOOKING FOR?

If you’re motivated, ready for a new challenge and enjoy working as a team keep reading and show us why you’d make the perfect candidate!

WHAT WOULD YOU DO?

Here are the main key activities of each positions advertised:

CR-03:
** Prepares, processes, distributes and archives files, mail, kits and/or documentation within established timeframes. Verifies documentation for accuracy and completeness.

** Updates and maintains information in mail correspondence management systems and databases.

CR-04:
** Examines documentation and claims for authenticity, validity and completeness of information/documents submitted and refers them for decision.

** Creates electronic or physical record folders and assemble, archive and maintain them.

** Search, cross reference, compile, update, validate and process data from various automated systems and databases and addresses discrepancies or anomalies.

Work environment

Production based office environment (high volume intake and output as well as established production targets).

Intent of the process

This process will primarily be used for Casual Employment Opportunities. Successful candidates accepting casual offers through this process MAY be offered TERM or INDERTERMINATE opportunities, depending demonstrated performance and operational needs, within the IRCC Case Processing Center Mississauga (CPCM).

Positions to be filled: Number to be determined

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :

Secondary school diploma or the employer approved alternative*.

* Employer approved alternative are defined as follow: an acceptable combination of education, training and/or experience.

Degree equivalency

Experience :

Significant* experience providing administrative support such as, but not limited to, data entry, filing, reviewing documents and/or applications in a work environment using the MS Office suite (Outlook, Excel, Word).

*Significant is defined as the depth and breadth of experience normally acquired by an individual having performed administrative support for a consecutive period of a minimum of three (3) months on a full time basis.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

IRCC is committed to having a Diverse and Inclusive workforce. As such, Preference may be given to under-represented Employment Equity Groups :
• Indigenous People*
• Persons with disabilities, and
• Racialized persons**
• Women

*Referred as Aboriginal peoples in Employment Equity Act
** Referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to work overtime when required including weekends.

Availability, willingness and ability to travel when required.

Conditions of employment

Reliability Status security clearance - Security check done by the department after an offer is accepted.

VACCINATION:
All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

At IRCC we believe that our diversity is our strength!
Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve.

If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.

*Referred as Aboriginal peoples in Employment Equity Act
** Referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

More information on employment equity can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

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*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

PLEASE READ CAREFULLY:
- This pool will primarily be used for Casual employment opportunities (90 working days maximum per calendar year).
- Most initial offers will be made at the CR 03 group and level.
- SHOULD YOU REFUSE A CASUAL CONTRACT OFFER, YOU WILL BE ELIMINATED FROM THE POOL OF QUALIFIED CANDIDATES AND WILL NOT RECEIVE ANY FURTHER OFFERS.
- A TERM offer MAY be made following the completion of the casual employment contract based on the individual performance and operational requirements.
- New employees are expected to start at the CR 03 group and level before being given the opportunity to be considered for CR 04 group and level opportunities.
- Beyond entry level positions, opportunities for career progression at our Mississauga Case Processing Centre include case processing agent, officer, and leadership roles.

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In order to eligible for a casual employment opportunity (which could lead to a TERM or INDETERMINATE appointment) you will have to provide a Canadian proof of education, meeting the education requirements indicated in this poster.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards in order to be appointed in the Canadian Public Service.

Please find the list of recognized agencies in Canada for the assessment of foreign credentials at this link: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/degree-equivalency.html

Note that it is the candidates responsibility to obtain and forward their Canadian equivalency to: .

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I want this opportunity! What do I do?

**First: Click “Apply Online”

**Second: Create or update your jobs.gc.ca profile. Make sure to use a valid email address. We wouldn’t want to miss the chance to connect with you!

**Third (and very important): Show us why you’d make a great employee!
Upload your resume and answer the questions, keeping in mind the following:
a) Provide a detailed description outlining how each qualification is met.
b) Your description must include where and how you obtained the required experience. Remember! We aren’t mind readers and we can’t make any guesses.
c) Your description must also include when you obtained this required experience; described a date period(s): (Month-Year to Month-Year).

**Fourth: The job offer itself- We want you!

REMEMBER:

Our intention is to communicate with applicants by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to: . Failure to do so might exclude you from the selection process.

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On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

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To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.