Senior Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position is classified at the RE-05 level which is equivalent to the groups and levels identified above.

Duties

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise. Working in the Supervision Division of the Supervision and Enforcement Branch, the Senior Supervisor is responsible for promoting, supervising and ensuring federally regulated entities comply with federal consumer protection measures that apply to them. The Senior Supervisor is also responsible to manage the working relationship with a portfolio of regulated entities. From time to time, the Senior Supervisor carries out various industry reviews to identify possible compliance issues and market conduct improvements.

Work environment

Located in downtown Ottawa, with an office in Toronto, and fully equipped to work virtually, FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We offer the same pension and benefits plans as the core public administration. In addition you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. We have our own unique classification system (RE and REX) with relevant equivalences noted above. Our people are our strength and we're looking for highly engaged and talented individuals to join our team!

Intent of the process

The intent of this process is to staff 1 bilingual position with a designated workspace of either Ottawa or Toronto. This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, various locations, security profiles, and tenures.

Preference may be given to applicants who are members of one or more of the following groups: women, Aboriginal peoples, persons with disabilities and members of a visible minority group.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Degree from a recognized university in commerce, business administration, law, economics, accounting, or social sciences or an acceptable combination* of education and relevant experience.

*An acceptable combination is defined as a postsecondary education and at least three (3) years of relevant work experience to the position being staffed.

Degree equivalency

E1 - Significant* experience in establishing and maintaining strategic partnerships with multiple stakeholders;
E2 - Experience in conducting investigations, reviews, audits or evaluations;
E3 - Experience in writing reports and/or briefing material (e.g. memos, notes, presentations); and,
E4 - Experience in providing advice to management in a policy or regulatory context.

* Significant experience will be evaluated in terms of depth and breadth of activities, complexity and diversity of work performed, and level of autonomy. This is normally associated with having performed a broad range of activities, and normally acquired over a period of approximately 2 years or more.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AE1 - Experience in risk assessment or corporate governance;

AE2 - Experience researching, collecting, evaluating, or analyzing information to provide recommendations for decision-makers;

AE3 - Experience working on matters related to financial services or payments industry; and,

AE4 - Experience working in a regulatory organization.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge of the financial services sector, including emerging issues, products and services, and the other regulatory bodies that form part of the oversight of the financial sector.

Demonstrating integrity and respect;
Thinking things through;
Working effectively with others; and,
Showing initiative and being action oriented.

Ability to communicate effectively in writing; and,
Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to travel.
Willingness and ability to work overtime.

Conditions of employment

Reliability Status security clearance

All employees of the Financial Consumer Agency of Canada (FCAC) are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service and asked separate agencies to implement policies mirroring the requirements announced for the rest of the public service.

As per the new FCAC Policy on COVID-19 Vaccination, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Candidates invited to an interview will be required to provide proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Various assessment tools may be used in this selection process such as: application, written tests, performance assessments, interview, reference checks etc. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

You must meet all essential qualifications in order to be appointed to the position. Candidates may be required to meet some or all the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.