Administrative Services Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely, or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment, you will be contacted to complete an attestation of vaccination status.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the person indicated on the advertisement PRIOR to the Closing Date.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:

1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired.

PLEASE NOTE: It is essential that you complete all aspects of the assessment by yourself, without assistance from other people or any other resources (e.g. books, notes, internet, any documents saved on your computer, templates, etc.).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Duties

Working in an office environment that requires tasks such as typing, filing, sending and replying to email, answering telephone inquiries, etc. and trained in the basic use of computers.

Work environment

Working in an office environment providing administrative support to the primary work location but may be required to work at various locations and travel between these locations.

Intent of the process

The immediate intent of this process is to staff:
- one indeterminate English Essential position in Sydney, N.S.
- one indeterminate English Essential position in Halifax, NS.

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, language requirements, and/or security clearance levels in various Federal Government Departments or Agencies, in various locations.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1: Successful completion of two years of secondary school or employer-approved alternatives.

Employer approved alternative is acceptable experience which is defined as:
Experience working in an office environment that requires tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquires, etc,and training in the basic use of computers .

Degree equivalency

Experience:
EX1: Experience providing service to clients by telephone, in person or in writing.

Abilities:
AB1: Ability to communicate orally.
AB2: Ability to communicate in writing.***
AB3: Attention to detail.***
AB4: Ability to perform essential clerical tasks.***

***Will be assessed from the information provided in your application.

Personal Suitabilities:
PS1: Dependability***
PS2: Judgement***
PS3: Interpersonal Relations***

***Will be assessed from the information provided in your application.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
AEX1: Experience as a member of the Canadian Armed Forces.
AEX2: Experience in using spreadsheet software (i.e., Excel, Numbers, etc)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs :
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Operational Requirements:
• Administrative staff are assigned to a primary work location but may be required to work at various locations and travel between these locations.
• Consent to be deployed or assigned within the area of the office, as per the organizational needs.
• Must be willing to occasionally officially represent the Department at functions such as information fairs, commemorative events, etc.
• May be required to work overtime.

Conditions of employment

• All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

• Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

An interview and/or written exam may be administered.

Reference checks will be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Candidates must meet the essential qualifications to be appointed to a position.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

Candidates will be asked to provide proof of their education credentials at a later date.

You must pass each essential qualification to be found qualified.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.