Navigator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Work environment

Could this be the change you’ve been looking for?

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment, so we hope that this is something that is important to you as well.

Like many public servants, we’ve been working mostly remotely since the pandemic began and employees have access to tools and processes to conduct most aspects of their work remotely.

And if there is one last thing to note that is impactful for our employees, it's the fact that we have our own internal compensation and benefits Advisors and a dedicated information technology team.

How to Apply :

Respond to Screening Questions.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions. When drafting your responses to the experience qualifications, we encourage you to follow this format:

Please explain how you meet this requirement. Describe where, when, indicating specific work periods (e.g. Workplace - Oct. 2017 to Feb. 2019) and how you obtained the required experience with specific examples. By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Intent of the process

The intent of this process is to staff five indeterminate positions.

A fully or partially assessed pool may be created and may be used to staff similar positions with various tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma.

Degree equivalency

Experience:
EXP1: Experience providing client service of a program or service to the general public.
EXP2: Experience in applying guidelines, procedures or regulations.
EXP3: Experience working with an electronic case management, electronic document management system or customer account.
EXP4: Experience in preparing written materials (e.g. project plans, letters, training modules, standard operating procedures, etc.) that are clear and concise.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Abilities:
A1: Ability to manage concurrent priorities.
A2: Ability to analyze information and make recommendations.
A3: Ability to communicate effectively in writing.
A4: Ability to communicate effectively orally (will be assessed throughout the interview).

Personal Suitability:
PS1: Dependability
PS2: Attention to detail
PS3: Client service oriented
PS4: Working effectively with others
PS5: Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:

Asset Experience:
AEXP1: Experience working in a tribunal setting.
AEXP2: Experience working with vulnerable client groups.
AEXP3: Experience working with the public over the phone (or in a call centre environment)

ORGANIZATIONAL NEEDS:
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

Conditions of employment

Reliability Status security clearance

All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the experiences listed under the Asset Qualifications, please be sure to clearly demonstrate this in your application.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Make sure to have a valid email address.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.