Senior Officer, Quality Control

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At Employment and Social Development Canada, we encourage and value the inclusion of all people including members of the LGBTQ2+ community. We therefore encourage you to apply for this opportunity should you believe you are qualified.

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Duties

• Revise and edit ministerial documents and internal and external communication tools to ensure quality control.
• Provide expert advice on publication features, word choice, grammatical structures and expressions.
• Revise and proofread a variety of documents related to Service Canada policies and programs and communicate with the Translation Bureau on the delivery of translated documents according to the type of documents, their number, their length and the deadline.
• Write articles for the internal newsletter.
• Translate short texts (speaking notes, messages to employees, social media posts, etc.) from French to English.
• Participate in the development of programs designed to improve the quality of French texts and documents (i.e. terminology research), identify problematic situations or aspects and help develop work tools such as terminology and lexical databases or templates.
• Provide assistance and personalized text revision services to employees of the Communications and Ministerial Affairs Directorate, explain proposed changes to authors and convince them of the merits of these changes in order to improve their writing skills and provide explanations on expressions to be avoided in order to respect the spirit of the French and English languages.
• Verify the accuracy of terminology used in sensitive French or English texts to ensure that the words used are not detrimental to the department and participate in working groups and meetings to review, develop, test and implement processes and procedures to optimize operational efficiency.
• Research terminology and participate in the development of glossaries and lexicons of terms and acronyms specific to departmental programs and policies.
• Propose corrections to work prepared by the Translation Bureau to ensure that the original message is respected and make linguistic adaptations or revisions as required.
• Propose reasonable deadlines to internal clients, taking into account the type, number and length of documents to be translated, and convince clients to accept these deadlines.

Work environment

At Service Canada, you will have the opportunity to work in a flexible organization that values telework/remote work. Employees who wish to do so can work, on a voluntary basis, in the Service Canada offices located at the Guy-Favreau Complex in Montreal.

The work requires sitting for long periods of time and being exposed to the brightness of a computer screen.

Intent of the process

We have an immediate requirement for a Senior Officer, Quality Control (AS-03) on an indeterminate (permanent full-time) basis.

A pool of qualified candidates could be used to staff similar positions (various titles, language requirements, and security levels) within Service Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "In about 500 words or less, why are you the best candidate for this position?"

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Degree from a recognized post-secondary institution

Degree equivalency

EXPERIENCE
EXP1: Experience in the analysis, revision and transcription of documents in French and English
EXP2: Experience in conducting quality control of various unilingual and bilingual texts
EXP3: Experience using a personal computer running word processing and/or spreadsheet and/or presentation software

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (PPC/PPC)
Proficiency in both official languages is required to correct and proofread texts from French to English and from English to French and to ensure the linguistic quality of texts intended for Service Canada employees and the general public.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
CO-1: Knowledge of terminology tools and resources used by revisers and translators.

ABILITIES
CA-1: Ability to work under pressure and meet tight deadlines.
CA-2: Ability to communicate effectively in writing.
CA-3: Ability to communicate effectively verbally.

PERSONAL QUALITIES
PQ-1: Attention to detail
PQ-2: Team player
PQ-3: Customer focus

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION - ASSET

• Bachelor of Arts in Translation
• Certificate in translation from a post-secondary institution
• University degree supplemented by specialized studies in translation
• Diploma or certificate in translation from a recognized university or college (regular, specialized or accelerated program)

Degree equivalency

EXPERIENCE - ASSET

AEXP1: experience in terminology and linguistic research
AEXP2: experience in translation from French into English, in a quality-controlled environment
AEXP3: experience in translation from English into French, in a quality-controlled environment
AEXP4: experience in use of computer-assisted translation (CAT) software such as MultiTrans or Trados
AEXP5: experience in translation of government documents
AEXP6: experience in translation or revision of texts translated from English into French or from French into English, in a quality-controlled environment
AEXP7: experience of at least one (1) year in adapting or revising documents in French and/or English

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you are a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of this EE group could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENT
EO1-Willing and able to work overtime

Conditions of employment

Reliability Status security clearance

Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates have the right to participate in the assessment process in the official language of their choice.

Screening of applications / Selection of candidates may be based on asset qualifications, operational requirements, or the organizational needs, depending on the requirements of the specific position being staffed.

A random or top-down selection may be used during the process to determine which candidates will be retained at each stage of the evaluation.

It is the candidates' responsibility to ensure that the contact information provided is accurate and updated if required.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.