Various Administrative Positions - CR-04, CR-05, AS-01

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** CANDIDATES WHO HAVE PREVIOUSLY APPLIED TO SELECTION PROCESS 21-DIS-AB-EA-FNIH-399924 DO NOT NEED TO RE-APPLY ***

The responses to the screening questions MAY be used to assess the ability to communicate effectively in writing and effective interpersonal skills.

When answering the screening questions you must provide concrete and detailed examples to clearly demonstrate how you meet the qualification. We cannot make assumptions about your experience. Simply saying that you have the required qualifications, listing your current duties, or referring the board to your résumé is not enough. Instead, please provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We will only use your résumé as a secondary source of information. The breadth and depth of experience may be considered during screening, assessment and/or selection of candidates.

Duties

Administrative support positions provide assistance to staff and managers in a wide range of capacities, depending on the needs of the organization and as it relates to a particular work unit. These duties may include, but are not limited to, the following:
• coordinate meetings, teleconferences, web-based on-line meetings, schedules or presentations,
• record keeping/taking, record maintenance/filing, data input (including electronic records),
• research, compile and/or verify reference material, correspondence or other sources of information,
• provide service and assistance to internal and external clients via phone calls, emails and in person encounters,
• organize requests for travel, fleet vehicles and purchases,
• create and/or review expense claims, expenditures, invoices, reports and payments.

As an Administrative Support individual, you will require strong interpersonal, communication and organizational skills as well as attention to detail and flexibility. If you are dedicated to helping others, learning new things and taking on challenges, then this important role is for you.

Work environment

Please be advised this process will be used to staff positions in the new department of Indigenous Services Canada. The creation of Indigenous Services Canada is an important development in our renewed relationship with Indigenous peoples. The candidates are encouraged to visit the website https://www.canada.ca/en/indigenous-services-canada.html for more information on various programs and services.

Due to the COVID-19 Pandemic, some employees of Indigenous Services Canada are currently working remotely. The department is actively working on a flexible, phased approach for the safe return of employees to their usual workspaces. Therefore, this opportunity may initially be a remote working opportunity. When it is deemed safe to return to the workplace, the opportunity will be located in an Indigenous Services Canada office located in Edmonton, AB.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions at this group and level with various language requirements, (English or Bilingual Imperative), various security requirements, various conditions of employment as well as various tenures (acting, assignment/secondment, deployment, term and/or indeterminate) in the Alberta Region within Indigenous Services Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of secondary school* or employer-approved alternatives (see Note 1).
* The term “secondary school” refers to high school as established by educational authorities.

Notes:
1. The employer-approved alternatives to secondary school are:
• A satisfactory score on the Public Service Commission test approved as an alternative to completion of secondary school; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
1. Experience analysing information and resolving problems in a customer service environment.
2. Experience in using one or more of the following: word processing software, spreadsheet applications, online data retrieval applications, such as Microsoft Word, Excel, email, and Google Docs, etc.

Note – the essential experience qualifications can be gained through full or part time employment, volunteer or charity work, social work, or similar areas.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ESSENTIAL TECHNICAL COMPETENCIES
Basic knowledge of Microsoft Word
Basic knowledge of Microsoft Excel

ESSENTIAL BEHAVIOURAL COMPETENCIES
Communication – Oral
Communication – Written
Aboriginal Cultural Competency
Attention to Detail
Dependability
Client Service Orientation
Teamwork and Cooperation
Initiative
Judgement
Adaptability

ABILITIES:
Ability to work effectively with First Nations, Inuit, and/or Métis

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
(Not essential, but preference may be given to candidates who possess asset qualifications)

1. Experience working with First Nations, Inuit, and/or Métis.

2. Ability to communicate in an Indigenous language.

3. Indigenous public service experience (i.e.: community government office such as band or tribal council office or similar organization, land claim or service delivery organization, National Indigenous Organizations).

4. Experience in providing financial support in any of the following areas in an office or company environment:
a. Purchasing of goods and services;
b. Accounts payable or accounts receivable;
c. Using a corporate credit card;
d. Working with contracts; or
e. Using a financial management system, such as SAP.

5. Experience in providing administrative or organizational support in any of the following areas:
a. Writing, editing and/or proofreading written materials, such as business e-mails, letters, or briefing notes;
b. Scheduling and organizing teleconferences, video-conferences or meetings;
c. Providing travel support services; or
d. Using a database or electronic information management system for records, financial information, or human resources data.

6. Experience organizing, tracking and managing equipment, such as inventory, fleet vehicles, etc.

7. Experience providing record management services such as classifying, coding, indexing, cross-referencing, filing, retrieving, retention or disposition.

8. Experience in determining eligibility for benefit requests.

9. Experience working with grants or contribution agreements or working with the Grants and Contributions Information Management System (GCIMS).

10. Experience working in a health, medical, laboratory or scientific program/services environment.

11. Experience working in a call centre environment.

OPERATIONAL REQUIREMENTS:
Will vary dependent on the position. Some positions may require any or all of the following:
• Shift work.
• Willingness and ability to travel by vehicles and large or small aircraft.
• Willingness and ability to travel to and stay in remote locations.
• Valid Class 5 driver’s licence.
• Willingness and ability to work overtime or extended hours.
• Willingness and ability to be on standby on a rotational basis.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Only applications submitted on-line using the 'Apply On-Line" button above will be considered.

A random and/or top down selection of candidates may be used to determine who will be given further consideration in the assessment process as positions become available.

Depending on the requirements of the position (s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Qualifications and competencies may be assessed through your application, résumé, assessment and reference checks. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be contacted and assessed against these criteria at any time during this process.

A written exam may be administered.

An interview may be administered by recorded video, in person and/or video/teleconferencing.

Our means of communication with applicants is via e-mail. Please ensure to include a functional email address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Information received relating to accommodation measures will be addressed confidentially.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Acknowledgement of receipt of applications will not be sent; only those selected for further consideration will be contacted.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants are asked to indicate their preferred official language in their application.

Candidates must ensure that they are available for any testing or interviews required.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Candidates will be asked to provide proof of Canadian citizenship or permanent residency.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.