PTSS Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the person below.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

PTSS requires a CS-01 who is a team player and self-starter.
The desired candidate is one who continually works on improving oneself in the area of technical knowledge and client service.

This can be a stressful work environment as the workload can be demanding when client requests have short diary dates and other staff may not be available to assist as they are required to work in the field as well.

The work being performed at PTSS is guided by policies that must be followed. When there are technical or administrative challenges the candidate should be willing to make recommendations on solutions to the best of their ability and seek alternatives to doing things.

There will be no teleworking for this position.

The work location is in Surrey, BC. Monthly paid parking on site is very limited and there is a waiting list that is 3 years long. RCMP E Division Headquarters is located within proximity of SkyTrain and bus services.

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

The position provides services at the work location and in the field during emergencies and is categorized by the employer as essential services.

Intent of the process

The intent of this process is to staff a position for a 12-month period with possibility of extension.

A qualified pool will be established and may be used for future permanent or temporary vacancies.

Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

EXPERIENCE:
1. Experience providing technical support and guidance to users.
2. Experience implementing and supporting audio, video, alarm, or access control projects.
3. Experience in the use of Microsoft Office software, including Word and Excel or their industry equivalents.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS :
1. *Several years’ experience working directly with high ranking clients or officials from a large corporation, organization or agency i.e. over 500 employees.
2. *Several years’ experience coordinating technical services for installations and maintenance
3. Experience supervising contracted work, conducting performance testing and approving completed work.
4. *Several years’ experience communicating with audio equipment suppliers to coordinate technical services for installation and maintenance, to obtain costs for, and to expedite purchases.
5. *Several years’ experience communicating with video equipment suppliers to coordinate technical services for installation and maintenance, to obtain costs for, and to expedite purchases.
6. *Several years’ experience communicating with alarm equipment suppliers to coordinate technical services for installation and maintenance, to obtain costs for, and to expedite purchases.
7. *Several years’ experience communicating with access control equipment suppliers to coordinate technical services for installation and maintenance, to obtain costs for, and to expedite purchases.
8. *Several years’ experience communicating with software suppliers to coordinate technical services for installation and maintenance, to obtain costs for, and to expedite purchases.
9. Ability to use basic hand tools to make repairs and quickly install audio, video, alarm, or access control equipment.

*Several years’ experience refers to the breath and depth of experience obtained outside of academia on a part-time basis for two years or more.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
1. Knowledge of video camera installation techniques, determination of field of view and remote camera control.
2. Knowledge of current Microsoft operating systems such as Windows Server 2008, Windows 7 and Windows 10.
3. Knowledge of equipment and configurations applicable to LAN/WAN based systems.
4. Knowledge of IT security.

ABILITIES & SKILLS:
1. Ability to communicate effectively orally.
2. Ability to communicate effectively in writing.
3. Ability to plan and manage workload (e.g. set priorities, meet deadlines).
4. Ability to use reasoning skills to solve problems.

PERSONAL SUITABILITY:
Effective interpersonal relationships
Dependable
Continuous Learning
Client Service Oriented
Discretion
Thoroughness
Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• A valid driver's license
• Willingness and ability to travel throughout service area (i.e. BC and Yukon) on a weekly basis
• Willingness and ability to work extended hours, or adjust work schedule, with little or no notice, to meet operational requirements
• Physical ability for lifting of heavy or awkward items up to 18 kg
• Able and willing to work at heights and in confined spaces.

Conditions of employment

Enhanced reliability status with top secret security clearance

Due to the security requirements of this position, only Canadian citizens will be considered for appointment. Candidates who only hold Canadian Permanent Resident status currently must update the person identified below when they receive their Canadian citizenship.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Due to the security requirements of this position, only Canadian citizens will be considered for appointment. Candidates who only hold Canadian Permanent Resident status currently must update the person identified below when they receive their Canadian citizenship.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.