Officer, Administrative Support (Toronto) & Assistant, Executive Services (Toronto or Ottawa)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This selection process is being run as a collective process with selection process 2021-CSD-EA-NHQ-0101579, 2021-CSD-IA-NHQ-0101787 and 2021-CSD-IA-NHQ-0129905. Should you apply on more than one process, you will be assessed for all essential and assets qualifications with the same assessment tools. Your assessment results will count for all processes to which you have applied. A separate pool of qualified candidates may be established for each process. Please note that the area of selection might be different from one process to another, so it’s important to apply for the process(es) you are interested in and to demonstrate how you meet the criteria that may be used for pre-screening for each process for which you would like to apply.

At Employment and Social Development Canada, we encourage and value the inclusion of all people including members of the LGBTQ2+ community. We therefore encourage you to apply for this opportunity should you believe you are qualified.

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ON-LINE APPLICATIONS
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We strongly encourage applicants to submit their applications on-line. Following are some of the benefits associated with applying on-line:
• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line on jobs.gc.ca, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing.

PRE-SCREENING QUESTIONS: The pre-screening questions MUST be completed when applying for this selection process. It is your responsibility as a candidate to answer these questions in detail explaining and substantiating, using the STAR principles (Specific situation (S), Task (T), Actions taken (A) and Results (R)), how you meet each of the essential experience qualifications associated with the position you are applying for. You must clearly indicate in writing the dates, duration and breadth of the experience and indicate when and where you obtained the experience. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. You must provide concrete examples, which illustrate how you meet each qualification. Failure to provide this information in the requested format may result in your application being rejected. Résumés may be used as a secondary source to validate the education and the experiences described in candidates’ answers to the pre-screening questions.

The online application may take over 2 hours to complete.

Work environment

Join our team!

The mission of the Labour Program is to promote a fair, safe, healthy and productive work environment that contributes to the social and economic well-being of all Canadians.

The Labour Program has several positions to staff! We offer a dynamic team environment, opportunities to work on a range of interesting issues, exposure to senior management, learning opportunities and access to Employment and Social Development Canada resources and network.

Intent of the process

Immediate need is to staff Officer, Administrative Support position in Toronto.

A pool of qualified candidates may be established and could be used to staff identical or similar positions with various tenures, various security requirements and various conditions of employment within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1: A secondary school diploma or an acceptable combination of education and experience.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Any applicable fees are the responsibility of the candidate.

Degree equivalency

EXPERIENCE
EX1: Experience in providing a range of administrative support services in an office environment such as but not limited to managing calendar, scheduling and organizing meetings/videoconferences, preparing and organizing travel, procuring office equipment and supplies, maintaining a filing system, handling ingoing and outgoing mail and other related duties.
EX2: Experience* in using technology including the internet and common word processing, email and spreadsheet software (e.g. Word, Excel, Outlook).

*Defined as the depth and breadth of experience normally associated with having performed a broad range of complex activities related to this task. It will be assessed on the basis of the scope, complexity and the diversity of the work performed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential: Officer, Administrative Support & Assistant, Executive Services
Bilingual Imperative BBB/BBB: Assistant, Executive Services

Information on language requirements

COMPETENCIES
C1: Judgement
C2: Attention to detail
C3: Effective Interpersonal Relationship
C4: Planning and Organizing
C5: Oral Communication
C6: Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

ANY OF THE FOLLOWING QUALIFICATIONS MAY ALSO BE DEEMED AS AN ESSENTIAL QUALIFICATION DEPENDING ON THE REQUIREMENTS OF THE SPECIFIC POSITION BEING STAFFED. CANDIDATES AND PERSONS WITH A PRIORITY ENTITLEMENT WHO POSSESS THOSE QUALIFICATIONS MUST CLEARLY INDICATE ON THEIR ONLINE APPLICATION WHICH EDUCATION AND EXPERIENCE QUALIFICATIONS THEY MEET AND DESCRIBE THE DEPTH AND BREADTH TO WHICH THEY MEET IT.

ASSET QUALIFICATIONS - EDUCATION
AED: Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. Community College, CEGEP, University).

Degree equivalency

ASSET QUALIFICATIONS - EXPERIENCE
AEX1: Experience providing administrative support in Financial Administration.
AEX2: Experience providing administrative support in Human Resources.
AEX3: Experience providing administrative support in Information Management.
AEX4: Experience providing administrative support in Access to Information and Privacy requests.
AEX5: Experience providing administrative support in Training or Project Coordination.

ORGANIZATIONAL REQUIREMENTS
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS
Must be willing and able to occasionally work overtime

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENT
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Persons are entitled to participate in the appointment process in the official language of their choice.

The Essential Qualifications and Asset Qualifications may be assessed using various methods of evaluation including, but not limited to, interviews, written exams, standardized tests, reference checking, and simulation exercises.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

The essential qualifications that are listed in the statement of merit criteria are mandatory. Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score or a top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs.

An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

Please note that the assessment will only be rescheduled under exceptional circumstances:
•Illness (a medical certificate will be required);
•Emergency circumstances (verifiable);
•Operational requirements (must be confirmed in writing by your supervisor);
•Pre-approved annual leave (must be confirmed in writing by your supervisor).

Failure to attend the assessment without good reason will be construed as a withdrawal from the selection process.

All information obtained through the selection process, from the time of application to close of process, could be used to evaluate the candidates.

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PROOF OF EDUCATION
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You must provide proof of your education credentials.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

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TRAVEL STATUS - TRAVEL COSTS
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Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

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COMMUNICATION
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All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the person noted below.

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BILINGUAL POSITIONS
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To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it at the following website: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.html.

Second Language Writing Skills Self-Assessment: In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html.

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OTHER INFORMATION
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You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent are welcome to apply for this posting and may be considered for deployment if selected at the end of the selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.