Manager, Information and Data Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please read this advertisement carefully in order to ensure you provide all the required information.

Candidates should be aware that the evaluation process will be conducted under tight deadlines shortly after the closing date of the poster. They will therefore be expected to be available when scheduled for their assessment. Failure to attend without official authorization could lead to their candidacy not being further considered. Rescheduling will be on an exceptional basis only.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Your application must also include 3 references: the first should be your current immediate supervisor/manager. The second should be your previous supervisor/manager, and the last one a client or co-worker. Please provide their name, telephone number and e-mail address.

Work environment

Are you looking for a challenging and dynamic job in which you can make a difference in the lives of Canadians? A job at the CRTC might be of interest to you.

Moreover, as published in an article in the Hill Times, the CRTC is one of the best places to work in the Canadian Public Service according to the 2019 Public Service Employee Survey.

The CRTC is a federal administrative tribunal of about 500 employees that serves Canadians as citizens, creators and consumers, and is committed to providing them with access to a world-class communications system. The CRTC is a division of the Federal Public Administration under the responsibility of the Minister of Canadian Heritage, pursuant to Schedule I-1 of the Financial Administration Act. CRTC’s employees are employees of the public service.

At the CRTC, we engage in a wide range of activities. As part of our role in ensuring Canadians have access to a world-class communications system, we supervise and regulate various services on which we all rely. For example, we work to encourage and enhance competition in telecommunications services, such as Internet broadband and mobile phone. We promote Canadian culture and the development of compelling and diverse content by and for Canadians through the licensing of TV and radio services. We also work to reduce spam, unsolicited telecommunications and other nuisance communications.

Intent of the process

This process will be used to staff the above-mentioned position.

A pool of partially qualified candidates will be established for indeterminate, determinate and acting appointments, as well as for assignments, deployments and secondments to staff similar positions with various linguistic or security requirements or profiles.

The position to be staffed is bilingual imperative CBC/CBC. However, bilingual non-imperative CBC/CBC appointments may be considered for groups designated by the Employment Equity Act if we are unable to staff the position with a qualified candidate who meets the CBC/CBC language proficiency.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education and/or Occupation Certification:

Graduation from a recognized post-secondary institution with a master's degree in library science or in library and information science; OR

Graduation from a recognized post-secondary institution with a bachelor's degree in library science or in library and information science for which another bachelor's degree was a prerequisite.

Degree equivalency

Experience:

Experience working in the field of Information Management or in a library environment.

Experience providing reference or research services.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience:

Experience with human resource management such as the management of junior employees, including tasking, prioritization, reviews of work performed or evaluation of performance.

Experience with licensing and purchasing of library subscriptions, e-journal, e-book, and database services.

Experience with provision and maintenance of access to electronic resources.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Bilingual non-imperative – CBC/CBC for groups designated by the Employment Equity Act.

Information on language requirements

Knowledge:

Knowledge of Treasury Board of Canada policies, directives and guidelines on Service and Digital and Information Management.

Knowledge of practices and techniques for marketing and promoting library programs and services.

Abilities:

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to supervise staff.

Ability to provide advice and recommendations to management on library services.

Ability to develop the e-resource collection and assess new and existing products to determine their value to clients and their cost effectiveness.

Personal Suitability:

Client Focus
Initiative
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:

To have a skilled and diversified workforce representative of the population we serve by encouraging the hiring of candidates self-identifying as belonging to an employment equity group such as: Women, Aboriginal people, persons with disabilities or members of visible minorities.

OPERATIONAL REQUIREMENTS:

Occasional overtime may be required

Conditions of employment

Secret Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT MESSAGES REGARDING THE SCREENING QUESTIONS:

1. The purpose of these screening questions is to help you submit an application that is clear, complete and persuasive and demonstrates that you have all of the required essential education and experience qualifications and some or all of the asset education and experience qualifications.

2. The screening of candidates will be conducted only on the basis of these screening questions. The resume you have sent with your initial application will be used only if the Assessment Board considers it needs to validate the information provided in this questionnaire.

3. Please DO NOT send a cover letter. These screening questions replace the cover letter. We will NOT review cover letters.

4. Each question is divided into two parts. The first part consists of a simple question requiring a YES or NO answer. If your answer is “yes”, the second part will ask to fully demonstrate how you obtained this qualification by responding to some sub-questions.

5. Responses will not be considered satisfactory if you simply state that you have the required qualifications or provide a list of current or past responsibilities or paraphrase the qualifications.

Your responses to the screening questions will be used as the primary source to determine if you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

LEAVE OR ABSENCES DURING THE SELECTION PROCESS: It is the responsibility of the candidate to notify the Human Resources Advisor of any pre-approved leave throughout the duration of the selection process in order to facilitate scheduling of evaluations. Also, only one alternate date will be offered to the candidate if requested for the following exceptional reasons:
1) Medical reasons with doctor’s certificate; 2) Death in your immediate family; 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date); 4) Religious reasons.

Depending on the requirements of the position being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Proof of education credentials:

You must provide proof of your education credentials.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid email address and to make sure that this address is functional at all times and accepts messages from unknown users (some e-mail systems block these types of email). If you need to update your valid e-mail address after the screening phase, you must contact directly.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score may be used and top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs. A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A written examination will be administered.

An interview will be administered.

Reference checks may be sought.

Assets or organizational needs may be required:

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca. Persons with disabilities preventing them from applying on-line are asked to contact .

To submit an application on-line, please click on the button "Apply Now" below.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.