Operations Clerk / Passport Printing Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Assessments will take place in August and September. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates to which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to no longer be interested in this selection process, and as a result, you will no longer be considered.

Please note that the assessments will only be rescheduled under exceptional circumstances and by presenting supporting evidence (e.g. medical reason with a doctor’s note, death in the immediate family, pre-approved travel plans, religious reasons, and participation in an assessment for another selection at the same time). Failure to attend the testing sessions without proper justification will be construed as a voluntary withdrawal from the selection process.

The application of the asset qualifications listed below, application of the organizational or operational needs listed below or the use of random selection may be used in the referral of candidates from this process.

Duties

Passport Clerk:

• Scans applications. photos and a wide variety of supporting documents using IRIS computer system, other related databases and equipment (computer keyboard, scanner, etc.).
• Gathers data for the preparation of the Manager's periodic reports on mail costs and courier service activities which will help to facilitate cost-recovery practices.
• Extracts and manipulates automated and manual information.
• Prepares routine and non-routine information for reporting and tracking purposes (such as information on rejected files, files, referrals to calls, complex and semi-complex files).

Passport Printing Support Clerk:

• Verifies that all data received (photo card , mailing address, applicant information) are accurate and meet quality standards for printing processing.
• Identifies and reports errors to Quality Control Examiners for corrective action.
• Assigns the travel document printing job to a printer
• Performs final verification of printed passport documents.

Work environment

Positions are located with the Print Centre and the Processing centre of the Passport Program in Gatineau.

Intent of the process

Immediate need: The passport program is preparing for increased volumes and is quickly hiring staff. A pool of qualified candidates will be created following this process to fill short-term casual positions, with possibility of extension for a term or inderteminate position.

A pool of qualified candidates will be created to fill the above mentioned positions and similar positions within the passport program in Gatineau for various durations: indeterminate and term positions, deployment, or assignment/secondment opportunities.

Please note that the pool could be used to fill similar positions with various language requirements, various security requirements, various conditions of employment, various operational requirements, various organizational needs or various durations (interims, determinate or indeterminate periods, assignments, secondment periods, deployments, occasional contracts) within the passport program in Gatineau.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the candidate to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

EDUCATION:

Secondary school diploma or employer-approved alternative (satisfactory score on the General Intelligence Test 320 -PSC test approved as an alternative to a Secondary School diploma).

Degree equivalency

EXPERIENCE:

Recent* and significant** experience working in an office environment such as data entry and maintaining files.

*Recent refers to an experience acquired within the last 5 years.

**Significant refers to an experience acquired over a period of approximately six (6) months or more.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime as required sometimes on short notice.

Willing and able to perform your duties from different work locations.

Willing and able to work Shift Work.

Be able to lift or move heavy objects weighing 16 Kg or less, such as boxes or trollies carrying documents.

Position subject to temporary assignments – Work in a different position than his/her substantive position, within the assignment area, for variable durations according to operational requirements.

The following will be applied / assessed at a later date (essential for the job)

English or French

Information on language requirements

COMPETENCIES:

Communication
Judgment
Attention to detail
Team Work
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:

Experience applying administrative policies, procedures or directives.

Conditions of employment

Reliability Status security clearance - Operations Clerk

Secret security clearance - Passport Printing Support Clerk

Conditions of employment: This element is not used for the pre-screening. The security clearance is the responsibility of the department. Candidates have to meet the security clearance and fill the requested forms upon selection. Candidates must meet and respect the mentioned conditions of employment during their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates invited to an interview will have to bring a proof of study, such as a diploma or an official academic transcript.

Communication Skills will be assessed at any time during this selection process through all communications, email exchanges with the selection committee, as well as through the answers provided during the pre-selection.

PLEASE NOTE: In the case of the present selection process, we intend to contact candidates by e-mails for pre-screening and assessment (including sending invitation for written tests and interviews). We will ONLY contact people whose applications have been randomly selected by the system and who will have clearly indicated how they meet the essential requirements regarding education and experience.

Candidates who present an application regarding this selection process must include a valid email address, and make sure that this address is valid at all times and is able to receive messages from unknown users.

The information you provide in the questionnaire must be accurate. Your résumé will be verified by Employment and Social Development Canada during the referral of your application to a hiring manager. You must make sure that all the experience criteria you identified in the questionnaire are included in your résumé. Any false and/or fraudulent information will result in the rejection of your application.

A written test may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Please note you will not be considered to be in travel status or on government business when you are called for assessments as part of this selection process. Consequently, travel expenses will not be reimbursed, as you will be responsible for travel costs.

A random selection may be used to determine which candidates will be assessed within this selection process.

Every person has the right to participate in the selection process in the official language of their choice. We ask that candidates indicate their preferred language on their application.

ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.