Information Management Support Officer / Facilities Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

STREAM 1: Information Management Support Officer
STREAM 2: Facilities Agent

Work environment

Make a difference by working for Canada’s largest employer: The Government of Canada

Canada’s public service is diverse, innovative, and non-partisan. We are continually engaged in projects and initiatives to improve how we serve Canadians. Together, public servants are making a difference in the lives of Canadians every day. The Government of Canada offers a breadth of rewarding careers in many locations, with great opportunities for learning and development. Whatever you’re passionate about, Canada’s public service has a career path where you can make a difference.

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency

An important mission: The Canadian Transportation Agency is a small organization (about 400 people) with an important mission – to advance Canadians’ economic and social well-being by:
• Helping to keep the national transportation system running efficiently and smoothly
• Protecting the fundamental right of persons with disabilities to accessible transportation
• Providing consumer protection for air travellers.

A great place to work:
We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

We are located in the heart of Gatineau, with easy access to fitness facilities, public transportation and restaurants.

Intent of the process

A pool of partially or fully qualified candidates may be established through this process to staff future positions with various tenures (indeterminate, determinate, deployment, acting, and assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements, which may vary according to the position being staffed.

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

BOTH STREAM:
Experience in providing information, guidance and dealing with clients or the general public.

Experience in conducting basic research and identifying key information.

STREAM 1:
Experience in working in Information or Records Management.

Experience using an information management system.

STREAM 2:
Experience in coordinating, monitoring and providing facility services for an organization or a department.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

EXPERIENCE:
Experience in managing files throughout their life-cycle.

Experience in digitizing corporate paper records.

Experience with personnel or physical security.

Experience in liaising with internal and external partners on accommodation issues.

ORGANIZATIONAL NEEDS:
Canadian Transportation Agency is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs, including reducing representation gaps.

OPERATIONAL REQUIREMENTS:
Willing and able to work on site from 1 to 4 days a week as needed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB, English essential, French essential,

Information on language requirements

COMPETENCIES:
Working effectively with others.

Showing initiative and being action-oriented.

ABILITIES:
Ability to identify, analyze and resolve problems.

Ability to plan, organize and prioritize workload to meet multiple and conflicting deadlines.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to plan, organize and prioritize workload to meet multiple and conflicting deadlines.

PERSONAL SUITABILITIES:

Attention to detail.

Client service orientation.

Conditions of employment

Reliability Status security clearance

OTHER CONFIDITIONS OF EMPLOYMENT:
Willingness and ability to regularly carried equipment weigh up to 20 to 50 pounds.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Please ensure that your Personal Record Identifier (PRI) is included in your application (for internal candidates).

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (for internal candidates).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

VERY IMPORTANT NOTICE:

It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format. Please note that it is not sufficient to simply state that the qualification is "meet" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users, including users from outside the Public Service (some email systems block these types of email).

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.