Service Canada Clerk & Support positions - Help support Canadians!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We were voted one of Canada’s Top 100 Employers for 2020! This is the second year in a row we have achieved this honour.

Service Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation while supporting work life balance. Our work environment is a vibrant, open concept that encourages collaboration and support among employees. We have social committees, work committees, organized events and many other ways to engage with your colleagues.

ESDC is committed to creating a workplace that is culturally respectful of Indigenous peoples and supportive of their career development. As part of its Indigenous awareness training plan, ESDC offers a variety of Indigenous learning opportunities that support the Truth and Reconciliation Commission’s Report; this includes mandatory training for all employees and for segments of employees (such as managers) according to their role in the organization.

Work environment

The Office Environment
Service Canada is committed to protecting the health and safety of employees through the COVID Pandemic. Due to the nature of our work, there is a need for our support staff to work onsite. However, in some circumstances, it may be possible for you to work remotely. All offices have adopted enhanced measures to ensure employees have safe working conditions. Each office follows updates and guidance issued by national and local health authorities to ensure all our locations meet the highest safety standards.

Training
We provide extensive training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided either in person or virtually with subject matter experts or online, self-directed. Once training is concluded, trainees will be supported through a peer mentoring system.

The Benefits
We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Duties include but are not limited to:
PROGRAM SUPPORT CLERK (PSC) and PROGRAM AND SERVICE DELIVERY CLERK (PSDC)
• Obtain, input, maintain and extract data and documentation related to applications, claims, and other administrative forms
• Analyse and validate data and/or documentation for accuracy, completeness, and compliance.
• Apply established procedures and guidelines relating to the validation of information for both administration and program delivery
• Carry out fact-finding activities to research and retrieve information to determine entitlement
• Communicate with clients and employers to obtain and provide required information verbally and in writing
• Identify and refer complex cases to the appropriate level for decision within clearly established procedures and guidelines

In addition to the above, the PROGRAM AND SERVICE DELIVERY CLERK (PSDC) also:
• Makes administrative decisions on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines, and system authorities

BUSINESS SUPPORT ASSISTANT (BSA)
• Arrange for servicing of office equipment
• Maintain inventory of office supplies
• Order supplies as required
• Distributes security cards
• Arranging and overseeing the shredding of classified materials
• Prepare correspondence, reports, statements, forms, presentations, applications
• Sort and file documents according to established filing systems
• Locate and retrieve documents from files as requested
• Maintain and prepare reports from manual or electronic files
• Photocopy and collate documents for distribution, mailing and filing
• Process incoming and outgoing mail, manually or electronically
• Provide general information to staff, clients and the public
• Respond to telephone, in person or electronic enquiries
• Send and receive messages and documents
• Forward enquiries to appropriate person

Intent of the process

The intent of this process is to create a pool of qualified candidates for the Program and Service Delivery Clerk and Program Support Clerk positions and a 2nd pool of qualified candidates for the Business Support Assistant position within the Benefits Delivery Services Branch in Edmonton, AB. These pools could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Edmonton, AB.

Initially a random selection among applications will be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "Applicants must include a cover letter between 200 (minimum) - 400 (maximum) words. Please refer to “Other Information” for more details regarding this cover letter requirement."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and/or experience.

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post- secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.

Degree equivalency

EXPERIENCE common to all 3 positions:
Clerical experience such as sending emails, filing and managing a calendar

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES & PERSONAL SUITABILITY:

Common to all 3 positions:
• Showing Initiative and Being Action-Oriented
• Thinking Things Through
• Working Effectively with Others
• Communication

Specific only to Business Support Assistant:
• Judgement
• Planning and organizing

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

At ESDC, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENT:

Willing and able to work overtime as required.

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Cover Letter
Applicants must include a cover letter between 200 (minimum) - 400 (maximum) words that answers the following question to assess Working Effectively With Others and Communication (Written):

***Question: Our organization places great value and importance on each team member’s ability to work effectively with others in the workplace. Describe a time when you worked effectively with others to achieve a common goal.***

Working Effectively With Others is defined as follows: Employees build and maintain beneficial relationships and partnerships by being open to other’s ideas, goals and perspectives, and appropriately sharing information in order to achieve organizational goals.

Communication is defined as follows: Expressing oneself clearly, concisely and openly, to effectively exchange information and ideas with others, and to demonstrate understanding, respect and appreciation of others’ perspectives.

The cover letter is to be done independently without the help of others.


***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION. ***

Acknowledgment of receipt of applications will not be sent.

ESDC is committed to providing a workplace environment that supports productivity and the personal goals, dignity and self-esteem of every employee. In the workplace, you have the right to be treated fairly and with respect, in an environment free of discrimination, harassment and offensive behaviour. Employees will be expected to conduct themselves in a professional manner, being respectful in all interactions and promoting civility in the workplace. The Values and Ethics Code for the Public Sector as well as the ESDC Code of Conduct outline expected behaviours for all staff. Please copy and paste the following link into your browser to view the Code of Conduct:
http://publications.gc.ca/collections/collection_2016/edsc-esdc/Em4-7-2016-eng.pdf

It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written exam, c) oral interview.

Proof of Canadian citizenship will be required.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.