Administrative Support Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Do you wish to better your odds at being considered? Then use the Screening Questionnaire wisely, by demonstrating how you meet the Education and Experience Criteria listed under “Essential Qualifications” and “Asset Qualifications” (other qualifications). Use concrete examples by using the STAR technique, describing:

• The Situation;
• The Tasks you were required to achieve;
• The Actions you took; and
• The Results of your actions.

ATTENTION: should your examples not be concrete enough or should they contain insufficient details, unfortunately, your application will be rejected. We will not contact you to obtain further information.

Work environment

~~ ~~ ~~ ~~ ~~ Make a difference without wearing the uniform! ~~ ~~ ~~ ~~ ~~
Have you ever wanted to work for the RCMP but not carry a gun? This advertised opportunity is for an entry level position as a Public Service Employee with the RCMP.

~~ The PROS Data Centre (PDC) provides support to frontline police officers by completing their data entries. This primarily involves transcribing reports recorded by police officers and entering the required data into a variety of computer platforms. This operational assistance enhances the quality and accuracy of police records and reduces the time a police officer may spend in front of a computer so they can concentrate their efforts towards police investigations. ~~

Intent of the process

The intent of this process is to establish a pool of qualified candidates with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Calgary, Alberta.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.*

Degree equivalency

• Experience in data entry (eg. Microsoft Word or Excel)
• Experience using electronic mail, such as Microsoft Outlook, to send and/or receive messages
• Experience providing service to internal or external clients or general public, via telephone or in person

• Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
• Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment
• Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Information Retrieval Systems (PIRS), Police Reporting and Occurrence System (PROS), Automated Criminal Intelligence Information System (ACIIS), National Criminal Data Bank (NCDB).
• Experience transcribing statements from audio cassettes or digital media.
• Possession of a valid Class 5 driver’s license or personal mobility normally associated with a valid driver’s license.

OPERATIONAL REQUIREMENTS
Willing and able to work shift work (7 days a week; 365 days a year)

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.

Willing and able to work on short notice and overtime to meet operational needs.

Willing and able to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally.
• Ability to transmit information
• Technical and Professional Skills and Abilities

• Detail oriented
• Being organized
• Action-oriented
• Showing initiative
• Working effectively with others
• Thinking things through
• Client Service Orientation
• Dependability
• Ability to work with minimal supervision.

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance.
Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment. This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc.

OTHER CONDITIONS OF EMPLOYMENT
1. Ability and willingness to work shift work (7 days a week; 365 days a year)
2. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Assessments will comprise of a review of candidate applications, online exams, interviews and references.

• Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

• Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out. You must clearly demonstrate in your screening questions how you meet the education and/or experience (essential and asset).

• All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. Note: Written Communication Skills will be assessed throughout application.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

• A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

« We will only accept on-line applications received via the https://www.canada.ca/en.html site.»

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.