Business Solutions Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question and to ensure the content of your response are supported by your resume. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

When recording your examples be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference. The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate. If you wish to provide administrative support to the RCMP, please submit your application!

Intent of the process

Intent to fill two (2) indeterminate positions. A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

- Experience in providing advice and guidance to internal or external clients at an organizational level (e.g.: IT Help Desk or Centre of Expertise)

- Recent* and extensive** experience in the use of at least one (1) SAP module or application.

*Recent experience is defined as experience acquired within the last 5 years.
**Extensive experience is defined by the depth and breadth of having performed a broad range of duties in SAP as your primary job function for a period of two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in presenting or facilitating in a group setting

Experience in developing formal training (e.g.: handbooks, in-class course, e-learning, etc.)

Experience in Adobe Captivate or other e-learning tools in training development

Experience in applying Project Management principles

Experience in supervising or leading a project team

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

A Secondary School Diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Ability to manage time and organize priorities
Ability to research, analyze, and problem solve
Ability to effectively communicate orally
Ability to effectively communicate in writing
Ability to deliver a presentation

Effective Interpersonal Skills
Strategic Thinking
Initiative
Client Service Orientation
Adaptability
Dependability

Conditions of employment

RCMP Enhanced Reliability Status
Ability and willingness to work overtime on occasion, often with short notice
Willingness and ability to travel for work/training purposes using various modes of transportation (including vehicle or small aircraft), and travelling on occasion to remote and northern locations
Possession of a valid driver’s licence or the personal mobility the extent normally associated with the possession of a valid driver’s license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.