Web Communications Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Presently, the official location (designated workplace*) of the positons to be staffed is Place du Portage – Phase IV in the National Capital Region (NCR). However, due to the COVID-19 pandemic, the Citizen Services Branch employees are required to work from home. When an eventual return to the workplace will be possible, there may be, at the manager’s discretion or based on operational requirements, a continued option or requirement to work from a different ESDC/Service Canada Office location or the employee’s residence. Therefore, individuals who believe they meet the listed essential qualifications of the position, regardless of where they live or work, are encouraged to apply.

* Designated workplace: location of work or business address where the employee would work if a telework, hoteling or remote working arrangement was not in place.

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HOW TO APPLY:
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You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).
When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:
1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y)
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result)

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

A degree from a recognized post-secondary institution or an acceptable combination of education, training and / or experience.*

* An acceptable combination of education, training and experience is defined as a two year diploma program or two years successfully completed at a community college or CEGEP, combined with two years of work experience and professional training

Degree equivalency

Experience:

1. Experience in preparing Web content for a variety of audiences.

2. Experience in providing support and advice to clients, colleagues, supervisors and/or other stakeholders on Web-specific projects.

3. Experience in coordinating, analyzing and prioritizing Web requests from clients and/or other stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
English essential
Bilingual imperative BBB/BBB

Information on language requirements

Knowledge:

1. Knowledge of the Directive on the Management of Communications and Web standards, policies and guidelines such as the accessibility, usability, mobile and interoperability standards.

2. Knowledge of Web content formatting and writing for the Web best practices.

Ability:

1. Ability to establish priorities and manage deadlines.
2. Ability to work effectively with colleagues, peers and clients.
3. Ability to communicate effectively orally.
4. Ability to communicate effectively in writing.

Personal suitability:

1. Judgment
2. Reliability
3. Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:

1. Experience in gathering and interpreting Web analytics

2. Experience in the design of information architecture and/or search engine optimization for websites

3. Experience in Web graphic design

4. Experience in assessing the readability level of Web content using Visible Thread and providing advice on how to improve the reading level.

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

Reliability and secret clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below.

A variety of assessment tools may be used in the assessment of candidates, such as: online written test / situational exercise, performance appraisals, informal interview, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

An assignment or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates who do not have Second Language Evaluation (SLE) results or whose SLE results have expired or will expire before the creation of the pool, may be required to be assessed for SLE at the beginning of the selection process. If required to do so, candidates must make themselves available on the scheduled testing date unless they have a valid reason which, if any, will be determined by the selection board, and may require a medical certificate/proof.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.