Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples. in your responses to each question and to ensure the content of your response are supported by your resume. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

When recording your examples be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Duties

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference.

The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities.

For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate.

If you wish to provide administrative support to the RCMP, please submit your application!

Intent of the process

Intent to fill two (2) indeterminate positions.

A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience in the provision of clerical support services, including three of the following: data entry, preparing correspondence, filing, or processing mail

Experience using word processing and spreadsheet software

Experience providing service to internal or external clients / general public, via telephone or in person

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience manipulating data in an electronic database

Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment

Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.)

Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Reporting and Occurrence System (PROS)

Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data

Experience transcribing from digital media

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience

Degree equivalency

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to prioritize and multitask
Ability to work in a team

Demonstrating integrity and respect
Showing initiative and being action-oriented
Thinking things through
Dependability
Adaptability
Thoroughness
Results oriented

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of secondary school education

Degree equivalency

Ability to type with a minimum typing speed of 45 words per minute with accuracy of 95% or greater

Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material
Willingness and ability to work overtime, as required
Willingness and ability to work alone

Conditions of employment

RCMP Enhanced Reliability Status (ERS) security clearance

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location. The cost to attend the assessment will be the candidate's responsibility.

NOTE: All communication relating to this process (including email correspondence) and all information obtained throughout the selection process, may be used to evaluate candidates. Communication (written) will be assessed based on your application.

Written Communication is defined as: The ability to prepare written material in a clear and concise manner that appropriately addresses the needs of the particular audience. We will be looking for the candidate to demonstrate the ability to:
- Express ideas in a clear and succinct manner
- Organize ideas in a logical manner
- Use correct spelling, grammar and punctuation
- Use an appropriate business style
- Use language, concepts and ideas appropriate to the intended audience
- Format material in a manner that provides optimal impact.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.

An exam may be administered. An interview may be administered. Reference checks may be sought.

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.