Senior Program Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At Employment and Social Development Canada, we encourage and value the inclusion of all people including members of the LGBTQ2+ community. We therefore encourage you to apply for this opportunity should you believe you are qualified.

Please refer to the “Other Information” section of this job advertisement (at the bottom) for important notes on the application and assessment process.

Work environment

This is your chance to join an Employer of Choice!

ESDC has been named as one of Canada's top 100 employers!

Does the idea of working with and improving social services and programs for citizens inspire you? Would you like to work among dynamic professionals with diverse skills who share similar values? Then you might be interested in joining the Transformation Management Branch (TMB) within the Employment and Social Development Canada (ESDC) department where service transformation is a top priority. We believe that innovation in service delivery relies on the contribution and commitment of each employee. Your out-of-the-box thinking, creativity, and commitment will be put to work to lead the way toward making a big difference in ways that ESDC’s services are delivered to Canadians. Be the change you want to see. Join TMB in ESDC.

Intent of the process

This selection process will be used to fill both current and upcoming vacancies.

A pool of qualified or partially qualified candidates may be established to staff similar positions with various language requirements (Bilingual Imperative CBC/CBC, English Essential, French Essential), various security requirements and various tenures within Employment and Social Development Canada, across Canada.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.
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Presently, the official location (designated workplace*) of the positions to be staffed is Place du Portage – Phase IV in the National Capital Region (NCR). However, due to the COVID-19 pandemic, our employees are required to work from home. When an eventual return to the workplace will be possible, there may be, at the manager’s discretion or based on operational requirements, a continued option or requirement to work from a different ESDC/Service Canada Office location or the employee’s residence. Therefore, individuals who believe they meet the listed essential qualifications of the position, regardless of where they live or work, are encouraged to apply.

* Designated workplace: location of work or business address where the employee would work if a telework or remote working arrangement was not in place.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1- Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
EX1- Experience in providing strategic advice and recommendations to managers.
EX2- Experience in developing briefing materials and reports to managers.
EX3- Experience actively participating in working groups/committees.
EX4- Experience in developing and implementing procedures.
EX5- Experience working with various internal or external stakeholders on related objectives and mandates.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual Imperative CBC/CBC
• English Essential
• French Essential

Information on language requirements

ABILITIES
AB1- Ability to communicate effectively orally.
AB2- Ability to communicate effectively in writing.
AB3- Ability to analyze and provide recommendations.
AB4- Ability to organize workload and prioritize.

PERSONAL SUITABILITY
PS1- Judgment
PS2- Showing initiative and being-action oriented
PS3- Working effectively with others
PS4- Dependability
PS5- Focus on clients
PS6- Strategic & Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION
AED1- Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field relevant to the work to be performed.

Degree equivalency

OCCUPATIONAL CERTIFICATION
AOC1- Certification in Project Management (PMP, Prince 2 or similar).

EXPERIENCE
AEX1- Experience in the delivery of risk management strategies.
AEX2- Experience in facilitating workshops, meetings or brainstorming sessions.
AEX3- Experience in the delivery or the development of program operational policies or procedures.
AEX4- Experience in providing guidance to multi-disciplinary teams.
AEX5- Experience in performing coordination tasks with a multi-disciplinary team.
AEX6- Experience developing change management strategies.
AEX7- Experience in leading or delivering programs, services or projects of regional and/or national scope.
AEX8- Experience in managing, leading or supporting procurement.
AEX9- Experience in contract management.
AEX10- Experience conducting cost/benefit analysis.
AEX11- Experience in financial management activities.
AEX12- Experience in providing human resources services to management.
AEX13- Experience in providing procurement services to management.
AEX14- Experience in using SAP within a work context.
AEX15- Experience in consulting data in PeopleSoft.
AEX16- Significant* experience in working in either Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS) claims processing or Workload Management.
AEX17- Significant* experience in developing business and/or technical requirements.

* Significant refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were the candidate’s primary work responsibilities for a period of 2 years. It will be assessed on the basis of the scope, complexity and the diversity of the work performed.

Please note that you will be asked to indicate if you possess the asset experiences listed above in the screening questions. If you indicate that you possess one or more of the assets qualifications, you may be asked to explain how you meet those qualifications at a later date in order for the Evaluation Committee to determine whether or not you meet the qualification(s).

ORGANIZATIONAL REQUIREMENTS
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENT
- Ability and willingness to work overtime on short notice.
- Ability and willingness to travel.

Conditions of employment

Reliability Status or Secret security clearance (depending upon the position to be staffed).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Application Process
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We accept application online only. To submit an application online, please click on the button “Apply online” below.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted before the closing date in order to be considered. Partially completed applications, or those in draft cannot be considered.

Candidates must ANSWER THE SCREENING QUESTIONS, by clearly demonstrating they meet essential qualifications relative to education and experience. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement.

Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

THE ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING will be assessed through screening questions.

Candidates must meet all the essential qualifications to be appointed to a position.
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ASSESSMENT
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Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

The assessment may include:
 Online Test
 Interview
 Reference check*
* Reference checking is usually conducted in the final stages of an assessment process.

Various technological means could be used to assess candidates (teleconference, videoconference, etc.). Failure to participate in the assessment without good reason will be construed as a withdrawal from the appointment process.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred language(s) in their application.

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Assessment Accommodations
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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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Education
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Your education credentials will be validated at a later date. Please ensure that you have a copy of your documentation readily available. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence. Please take a look at the following link for more information: https://www.cicic.ca/

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Communication
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: Our intention is to communicate with successful applicants by email. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

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Bilingual Positions
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To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have valid Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it on the following website: http://www.psc-cfp.gc.ca/ppc-cpp/test-examenresult/result-eng.htm

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.