Technical Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

A pool of qualified candidates may be established from this process to staff identical or similar positions within Statistics Canada. These positions may be staffed with various tenures, language requirements and conditions of employment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

ED1. A secondary school diploma

Degree equivalency

ESSENTIAL EXPERIENCE:

EXP1. Recent* and significant** experience providing technical support for electronic applications.
EXP2. Recent* and significant** experience providing client service on the telephone AND via e-mail.
EXP3. Recent* and significant** experience working in a team environment and assisting other team members.

*Recent experience is usually defined as experience acquired within approximately the last three (3) years.

**Significant experience is defined as experience normally associated with the performance of those duties for a period of a minimum one (1) year.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

ABILITIES:

A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.

PERSONAL SUITABILITY:

PS1. Effective Interpersonal Relationships
PS2. Initiative
PS3. Reliability
PS4. Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES:

AEXP1: Experience in using a problem management system to document cases.
AEXP2: Experience in testing applications.
AEXP3: Experience using Service Desk Express.
AEXP4: Experience installing and configuring operating systems, and electronic applications using documented procedures.
AEXP5: Experience troubleshooting connectivity problems (FTP, HTTP, etc).
AEXP6: Experience troubleshooting encryption problems.
AEXP7: Experience providing support for Statistics Canada surveys or applications.
AEXP8: Experience using an Automatic Call Distributor (ACD) telephone system.
AEXP9: Experience using PeopleSoft Customer Relationship Management (CRM) System.
AEXP10: Experience administering a Customer Relationship Management (CRM) application.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:
Willing and able to do shift work on a varying schedule, which includes days, evenings and/or weekends.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE TAKE THE TIME to read the following information carefully as it may have an impact on the outcome of your application.

You must clearly demonstrate, WITH EXAMPLES, how you meet the essential experiences and/or the assets requested. Please make sure to complete all applicable text boxes and include DATES in order to have your application considered. Information such as "See CV", "I have the experience" and "See cover letter" will not suffice and could result in the rejection of your application.

It is your responsibility to include in your application a valid e-mail address and make sure this address is functional at all times and that it accepts messages from unknown users.

Candidates must meet the essential qualifications to be appointed to a position. However, a person may be appointed to the position even though he or she does not meet any or all of the asset qualifications. Notwithstanding, please note that meeting this criterion may be desirable and may be a deciding factor in choosing the person to be appointed.

Your ability in writing will be evaluated during your application and screening questions.

A variety of tools and methods may be used to assess candidates, including, but not limited to, written tests, interviews and/or reference checks.

You must present your proof of education and proof of Canadian citizenship during the process.

All information obtained throughout the selection process, from the time of application to the close of the process, will be used to evaluate the candidates.

Some positions could be bilingual. If you have already been tested by the Public Service Commission, please make sure to have your Second Language Evaluation (SLE) results ready to be presented at the interview. You can also request your SLE results by following this link:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm

Travel expenses for testing and interviews will NOT be reimbursed.

The organization will accept applications on-line ONLY. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.