Service Team Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***
All job applications must therefore be submitted through the GC Jobs website.
To submit an application online, please select the button "Apply Online" below.

SCREENING QUESTIONS
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. The content of your response must be supported by your resume as your responses to these questions will be used as a primary source of information and your resume will only be used to validate this information. Should you indicate in your response "please refer to resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met. Candidates must also demonstrate how they meet the asset qualifications (if applicable) by answering the online text questions.

OFFICIAL LANGUAGES
Candidates are entitled to participate in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Work environment

TRANSPORT CANADA: A SMART CAREER MOVE!

Apply today for an opportunity to join Transport Canada.

We are looking for dynamic candidates that will help shape and build the future of Transport Canada. The persons selected will have the opportunity to increase their experience and expertise. We look forward to hearing from you!

Transport Canada employs over 5,000 talented and motivated employees working in the Atlantic, Quebec, Ontario, Prairie and Northern, Pacific regions, and at our Ottawa headquarters. We develop policies and enforce acts and regulations that support transportation efficiency, safety, security, durability, and align with global standards. Our vision is of a safe, secure, durable, innovative and integrated transportation system that supports trade and economic growth, a cleaner environment and the wellbeing of Canada’s middle class. Our transportation agenda thrives to adopt new ways of thinking about how we deliver services and oversee the transportation system.

TC has a lot to offer:
- Competitive salaries with annual increases
- Continuous learning and career advancement
- New employees are entitled to 3 weeks’ vacation leave with pay after 6 months of continuous employment
- Flexible work arrangements – possibility of teleworking and compressed work weeks to help you balance your personal and work life
- Advantageous pension regime and benefits

Intent of the process

The intent of this process is to fill one position in Toronto, ON. A pool of qualified candidates may be established and may be used to staff similar positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
Successful completion of secondary school or an acceptable combination* of education, training and/or experience.

*Acceptable combination defined as: Successful completion of 2 years of secondary school and a min of 2 years of office administration experience.

Degree equivalency

EXPERIENCE
Experience in providing general administrative support services.
Experience in providing client service.
Experience in the administration and maintenance of information in an electronic processing system.
Experience in reviewing and assessing documents against established criteria.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
Experience working in the aviation industry.
Significant experience (intermediate level) in the use of spreadsheets (such as Excel).
Experience in navigating through various computerized systems, to review, research and extract information or respond to inquiries.
Experience in using Microsoft Office Suite of products (i.e. MS Outlook, MS Word, MS Excel).
Experience in dealing with the public as a part of day to day job duties.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES
Ability to plan, organize and multitask work.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

COMPETENCIES
Demonstrating Integrity and Respect
Thinking Things Through
Working Effectively with Others
Showing initiative and being action-oriented
Client Service Orientation
Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
Ability and willingness to travel to local and national destinations, as required.
Ability and willingness to work overtime, as required.

Organizational Needs
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Aboriginal peoples, persons with a disability, visible minorities, and women.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minorities and women.

Acknowledgment of receipt of applications will not be sent to applicants.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A test may be administered.

An interview may be administered.

Reference checks may be sought.

Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

You will have to provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted at www.cicic.ca

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.