SAP Training & Documentation Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

AAFC is committed to diversity and inclusion and is proud to be recognized as one of Canada’s best diversity employers. We welcome all applicants and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group (i.e. Aboriginal Peoples, Persons with Disabilities, Visible Minorities or Women).

Duties

Provide training, coaching and end-user support on SAP and related software to employees of Agriculture and Agri-Food Canada and other agencies and departments who are part of the SAP Cluster under the Centre of Excellence. Create and maintain training material. Troubleshoot and respond to SAP tickets.

Work environment

Our team members and their individual performances are the foundation of our success. We take pride in the reliability of our product and service. That is the reason why we highly appreciate competence and are committed to promote the skills of our staff. We are looking for employees who inspire us with their talent and passion. It is very important to us that they want to make a difference and like working in a team. We are looking for employees who understand considerate and attentive client service.

As one of Canada’s Best Diversity Employers, AAFC is proud to celebrate our achievement in creating a diverse, respectful, and positive workplace where all employees are valued and recognized for their unique qualities, ideas, voices and perspectives.

Intent of the process

A pool of qualified and partially qualified candidates may be established and may be used to staff similar positions with various tenures as well as various linguistic requirements.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

►A secondary school diploma or an acceptable combination of education, training and/or experience related to the position.

IF YOU HAVE FOREIGN CREDENTIALS, please follow the link below for information on how to obtain a degree equivalency. You must obtain an equivalency, at your own expense, in order to be considered for appointment into the public service.

Degree equivalency

►Experience in designing and developing training materials (Presentation, Table of content, Reference document, FAQ’s).
►Experience using Microsoft® Office (Outlook, Word, Excel, PowerPoint).
►Experience providing interactive or demo style training.
►Experience in teaching and communicating knowledge to an audience.
►Experience in reviewing and revising documentation.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

►Experience using Sharepoint.
►Experience using ANCILE uPerform.
►Experience in providing follow-up training support to users.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
You must be able to work in English AND in French (Reading, Writing and Oral proficiency). We are looking for a bilingual profile of CCC/CCC, if you aren't sure what that means, click on the link below!

In addition to staffing the primary position requiring a CCC/CCC language profile, this process will also be used to create a pool of candidates with various linguistic profiles. We encourage candidates with English essential, French essential, BBB and CBC levels to apply.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

►Knowledge of adult training techniques, methods and principles.
►Knowledge of the techniques of editing, proofreading and formatting.

►Relationship Building
►Team Work
►Interactive Communication Written and Orally
►Adaptability
►Planning and Organizing
►Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
►Ability and willingness to travel.
►Ability and willingness to work overtime.
►Flexibility with working hours.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ASSESSEMENT INFORMATION

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
- Depth, breadth, type of work-specific experience.
- Level/degree of one or more competencies/qualifications.

A test may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials.

Asset qualifications may be used in the determination of those to be given further consideration in the assessment process.

APPLICATION & CORRESPONDENCE INFORMATION

Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.