Collection Support Unit Supervisor- Census

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

For this position, you will be required to work mostly from your home residence however, you will be required to work out of the regional office on an as and when required basis.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) will be used to evaluate the essential qualifications. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities or to refer to your resume. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Along with your CV, you need to provide the contact information (names, phone number and email address) of two professional references, including the name of your current supervisor and a supervisor within the last 3 years. Your references must be able to clearly substantiate your work experience, abilities and/or competencies.

Duties

Supervison of Collection Support Unit (CSU).
Coordination and supervision of an inbound and outbound telephone call operation service responsable for conducting research on unliked questionnaires, phone tracing, follow up on action requests and completion of Census questionnaires.

Work environment

Statistics Canada conducts the Census of Population in order to develop a statistical portrait of Canada and Canadians on one specific day. The census is designed to provide information about people and housing units in Canada by their demographic, social and economic characteristics.

The Census of Population is a reliable basis for the estimation of the population of the provinces, territories and municipal areas. The information collected is related to federal and provincial legislative measures and provides a basis for the distribution of federal transfer payments. The census also provides information about the characteristics of the population and its housing within small geographic areas and for small population groups to support planning, administration, policy development and evaluation activities of governments at all levels, as well as data users in the private sector.

Intent of the process

A pool of partially or fully qualified candidates may be established and may be used to staff similar positions for the 2021 Census in various locations, various linguistic profiles, tenures, security clearances and conditions of employment.

Positions to be filled: 18

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience in providing client service.

Experience in performing basic computer functions (operating a mouse, keyboarding, opening /closing and locating software programs and files)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC
English essential

Information on language requirements

ABILITY

Ability to handle difficult situations .
Ability to communicate effectively.

PERSONAL SUITABILITY

Teamwork
Effective interpersonal skills
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE

Experience in working in a call centre.
Experience in supervising employees.
Experience in working during a previous census.
Experience in training.

ORGANISATIONAL NEEDS

Statistics Canada is committed to hiring and promoting a skilled and diversified workforce representative of the population it serves. In order to achieve this representative workforce, preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

At Statistics Canada we recognize that a diverse and inclusive workplace that can harness the diverse backgrounds, talents and perspectives of its employees is essential to building a better, more productive and more innovative Canada. Statistics Canada promotes the advantages of diversity and inclusion in the federal government and offers interesting career opportunities and rewarding challenges for everyone.

Information on employment equity

OPERATIONAL REQUIREMENTS

Availability and willingness to work overtime
Candidates must be available and willing to work shift work on a rotating basis which includes days, evenings and weekends.

Conditions of employment

Reliability Status security clearance

Availability and willingness to work overtime
Candidates must be available and willing to work shift work on a rotating basis which includes days, evenings and weekends.
Have a secure office space and a private area at your place of residence to make confidential phone calls.
Have reliable internet access at your place of residence.

The above conditions of employment must be met before an appointment is made. All costs associated with meeting the conditions of employment are the candidate’s responsibility. Candidates must meet and maintain the above conditions of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

As an excluded employee, you will be subject to the majority of the provisions of the Public Service Employment Act with some exceptions. Your employment will be subject to the following:

• You will not be eligible for internal appointment processes or deployments, except for acting appointments and deployments made to positions excluded by the Statistics Canada Census and Survey Related Term Employment Exclusion Approval Order (EAO).
• You will not be eligible for indeterminate status as a result of your employment in the Census program; time spent as an excluded employee will not count towards the three-year term to indeterminate conversion.
• You will be entitled to seven days' notice if you are rejected on probation.
• You will be entitled to seven days' notice when your employment ends, should your services no longer be required by reason of lack of work, the end of the census cycle or the transfer of work to other staff.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Statistics Canada will accept applications on-line only. All job applications must therefore be submitted through the canada.ca/jobs website. Persons with disabilities preventing them from applying on-line are asked to contact 1-833-243-6933.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

For this process, your second official language oral proficiency may be assessed using the Position-Specific Assessment for Oral Proficiency at the B Level (PSA-B). Prior to the assessment, you will be provided with more information on the format of the assessment. It will be recorded for quality control and research purposes. If you already possess a valid Second Language Evaluation – Test of Oral Proficiency result of B or higher, you do not need to take the PSA-B.

Candidates' qualifications may be assessed through screening questions, written tests, interviews and/or references. Candidates may be eliminated at any point during the selection process if they fail to demonstrate any of the essential criteria through their behaviour, for example, through: communication with Human Resources, informal discussion, selection interview, etc.

Internal reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references within the federal public service.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.