Quality Improvement Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

First Nations and Inuit Health Branch (FNIHB), Indigenous Services Canada (ISC) is recruiting a Quality Improvement Manager (CHN05) to manage the Regional Continuous Quality Improvement Program including Accreditation and Patient Safety/Incident Management. The position is based in Edmonton at the Regional Office in Canada Place, and in the Strategic Health Intelligence and Partnerships Directorate (SHIP), working with all departments for continuous quality improvement, accreditation and patient safety/incident in departments providing direct care services to First Nation communities.

COMMUNITY DESCRIPTION

The Regional Offices are downtown Edmonton and are within easy access of St Albert, Leduc, Morinville and Fort Saskatchewan. Edmonton is the capital city of Alberta and has a population of over 1,000,000. The First Nation communities that FNIHB provides community health services support to are divided in the three Treaty (7, 6 and 8) areas from the south to the north of the Province.

WHAT YOU'LL BE DOING:

The Quality Improvement Manager is responsible for supporting departments at the Regional Office with continuous quality improvement support and education. Supporting the funding flow to communities engaged in accreditation and providing support to communities interested in entering into the accreditation process. Providing education about patient safety to staff and community and leading the incident management process in the region for all incidents, but with a focus on incidents that are related to patient safety and quality improvement of health care services. This involves working with health care staff, patients and other stakeholders/partners including Alberta Health Services.

The understanding of Just Culture, Indigenous Cultural Awareness and Truth and Reconciliation are paramount in this area of practice.


ABOUT INDIGENOUS SERVICES CANADA

Indigenous Services Canada is the Federal department responsible for helping and supporting First Nations to maintain and improve their health, while respecting individual choices and circumstances. The First Nations and Inuit Health Branch at Indigenous Service Canada support the delivery of public health, primary care and home care nursing services and health programs in First Nation and Inuit communities across Canada. The Branch also provides drug, dental and ancillary health services to First Nations and Inuit people regardless of place of residence.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar indeterminate or specified period employment.

The intent is also to staff positions via the Aboriginal Peoples Employment Program (APEP), which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch (FNIHB). As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal Peoples.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Graduation with a degree from a recognized post-secondary institution with an acceptable specialization in nursing, nursing service administration, nursing education or some other specialty relevant to the position.

*Recognized post-secondary institution: Public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca or Alliance of Credential Evaluation Services of Canada (ACESC) at www.canalliance.org.

Degree equivalency

Occupational Certification
• Eligibility for registration as a registered nurse in a province or territory of Canada.

Experience:
• Experience in data entry using spreadsheet, word processing, or database software.
• Recent* and Significant** experience providing Community Health or Primary Health Care nursing services.
• Recent* and Significant***experience providing advice/guidance to management on quality improvement practices including accreditation and patient safety.
Recent* is defined as within the last five years

Significant** is defined as at least two years’ experience with the candidate performing complex activities related to this task in a wide variety of situations in one or more of the following areas:
1. Community Health (Public Health or Home and Community Care)
2. Primary Health Care
3. Quality Improvement
4. Patient Safety

Significant*** is defined as a minimum of two years’ experience with the candidate performing complex activities related to this task in a wide variety of situations.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Operational Requirements:
Willingness to complete certification and ongoing certification relevant to the position, including Canadian Patient Safety Officer Course, LEAN Training for Public Service.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of health care issues and programs available in First Nations communities
• Knowledge of quality improvement and patient safety
• Knowledge of Just Culture and systems analysis

Competencies:
• Communication (oral)
• Communication (written)
• Dependability
• Showing initiative and being action-oriented
• Demonstrating integrity and respect (includes Respectful of Diversity)
• Thinking things through
• Working effectively with others
• Management Excellence
• Aboriginal Cultural Competency
• Ability to work effectively with First Nations, Inuit and/or Métis

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
• Graduation with a degree in health related program (Nursing, Public Health, Health Administration) from a recognized post-secondary institution*

*Recognized post-secondary institution: Public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca or Alliance of Credential Evaluation Services of Canada (ACESC) at www.canalliance.org.

Degree equivalency

• Experience in working with First Nations and/or in First Nations communities
• Experience in community development and/or capacity building
• Experience in leading and implementing change management within a health services organization
• Experience in educating and mentoring staff on patient safety and risk management concepts
• Experience in Continuous Quality Improvement

• Knowledge of Accreditation.
• Knowledge of current patient safety issues, initiatives and practices.

Organizational Needs:
Employment Equity may be used to address demonstrated under-representation of any of the 4 designated groups - Women, Aboriginal, Persons with Disability, Visible Minority.

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration). Indigenous/Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF).

If applied, preference will be given to Aboriginal peoples only.

Conditions of employment

Secret security clearance

Important Note: Candidates must meet and maintain the Conditions of Employment throughout their employment:

• Valid driver's licence or personal mobility to a degree normally associated with the possession of a driver's license
• Willingness and ability to travel in small aircraft, and drive on gravel/unpaved roads in varied weather conditions to communities in rural northern Alberta and to First Nation Communities in Central and Southern Alberta.
• Willingness and ability to work in a rigorous, diverse and often demanding work environment
• Current valid registration as a Registered Nurse and a member in good standing in the province where the position is located.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be asked to provide original proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Candidates will be asked to provide proof of Canadian citizenship.

Candidates must ensure that they are available for any testing or interviews required.

The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving detailed examples for EACH element.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

The assessment of candidates could take the form of one or more of the following: written examinations, interviews, practical exercises, role-plays, behaviour-based questions, situational exercises and reference checks.
Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.