Grievance Analyst, Offender Redress

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Work environment

The Offender Redress Division at Correctional Service of Canada’s National Headquarters is responsible for preparing responses to final grievances submitted by federal offenders. The national level of the grievance process is the final level of a process that upholds an offender’s fundamental right to be heard, to seek redress and to appeal correctional decisions.

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level with various language requirements listed in the Language Requirements section. In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment within the Correctional Service of Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

EDU1: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

EEX1: Experience in the interpretation and application of law or policy.
EEX2: Experience in analysing information to make recommendations to management.
EEX3: Experience in researching information from multiple sources.

KNOWLEDGE

EK1: Knowledge of Correctional Service of Canada (CSC) and the CSC mission.
EK2: Knowledge of the sections of the Corrections and Conditional Release Act and the Corrections and Conditional Release Regulations pertaining to the grievance procedure.
EK3: Knowledge of Commissioner’s Directive 081, Offender Complaints and Grievances and Guidelines 081-1, Offender Complaint and Grievance Process.

ABILITIES

EA1: Ability to research, analyse information and make sound recommendations for decision-makers using relevant legislation and policy, and recommend corrective actions, if applicable.
EA2: Ability to communicate effectively orally.
EA3: Ability to communicate effectively in writing.

PERSONAL SUITABILITY

EPS1: Judgment
EPS2: Initiative
EPS3: Discretion
EPS4: Impartiality
EPS5: Attention to detail

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFCIATIONS

EDUCATION

AEDU1: A degree from a recognized post-secondary institution with a specialization in law, criminology, sociology, or other related field.

Degree equivalency

EXPERIENCE

AEXP1: Experience drafting recommended responses to complaints or grievances.
AEXP2: Experience working with federal offenders, provincial offenders or young offenders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB
English Essential
English or French Essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime on occasion.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection and/or use of an asset may be used in the determination of those to be given further consideration in the assessment process.

For this selection process, we may find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during the course of this selection process and to regularly verify your incoming e-mails.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.