Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Assessments will be conducted at the location of the employer's choice.

Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

When answering questions, it is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

Intent of the process

This process will initially be used to staff one position on an indeterminate basis, and create a pool of qualified candidates. This pool of qualified candidates may be used to staff similar positions with various tenures within the Royal Canadian Mounted Police (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

- Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*.
*Proof of education will be required prior to appointment

Degree equivalency

- Experience providing administrative support services including data entry, filing, and preparing and/or compiling documents.
- Experience providing services to internal and/or external clients over the phone, in person and/or in writing.
- Recent experience** working with Microsoft Word and Excel.
**Recent experience signifies within the last three years.

- Ability to communicate effectively in writing

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

- Experience liaising with court representatives or officials, or preparing court disclosure packages.
- Experience transcribing statements from audio files/recordings.
- Experience in maintaining a law enforcement database such as Canadian Police Information (CPIC) or Police Reporting Occurrence System (PROS).
- Experience providing financial support services (services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.).
- Experience working in a law enforcement and/or legal environment.
- Experience providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving and/or destroying data.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to deal effectively with police situations
- Ability to work in a stressful environment

- Demonstrating integrity and respect
- Thinking things through
- Working effectively with others
- Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

- Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
- Willingness and ability to work overtime as required.
- Willingness and ability to travel for work and/or training purposes using various modes of transportation.
- Willingness and ability to maintain a valid class 5 driver's license, or have personal mobility to the degree normally associated with a driver's license.

Conditions of employment

Reliability Status security clearance - Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume management strategies may be used.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

We will communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.