IM/IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

IITB is a national organization, with a wide variety of work that can be performed regardless of geographic location. However, certain positions may require a physical presence at a specific location. IITB’s Hub Locations are: NCR, St-John’s, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Saint John, Boucherville, Jonquière, Laval, Montréal, Québec, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

EVALUATIONS:

The assessment of candidates could take place in two (2) phases or more:

Phase 1- Online Application/ Screening questions/ Text questions

■ Hiring managers will review your application to determine if you meet the essential education. However, some managers may opt to use asset education and/or experiences as well. This is why it is essential to provide concrete examples when answering the screening section in your application.

■ Your answers to the Text Questions within the TEXT section of your application will be used to evaluate the following essential qualifications: Client Focus, Working effectively with others and Showing initiative and being action-oriented. Therefore, it's important to complete this section.

■ When writing a concrete example, think of the S.T.A.R. principle to help you structure it appropriately (Explain the Situation, what Tasks had to be done, what concrete Actions did the candidate accomplish, what were the Results.

■ You will have to provide the name of two references (at least one manager/ supervisor) that can validate the information provided.

■ This phase could also be used to assess the Ability to communicate effectively in writing.

Phase 2- Test of Judgement:

■ Applicants must complete the Test of Judgement Unsupervised Internet Test 374 (TOJ UIT 374) as part of the screening for this selection process. The TOJ UIT 374 is designed to assess the judgement required for solving problems in work-related situations. The time limit is 75 minutes to complete this test. You must complete the test before you submit your application for this position.

■ For more information, please consult: https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/unsupervised-internet-testing/public-service-entrance-exam-test-judgement-unsupervised-internet-test-374.html

■ Please note that if you pass the judgment test, the qualification is partially assessed. This means that you could be assessed by different assessment methods depending on the position to be filled

■ Based on the hiring manager’s needs, other specifics criteria maybe assessed. Hiring managers may use a combination of assessment methods they deem relevant. Therefore if you are referred for more than one opportunity you may be re-assessed on the same criteria.

Work environment

Employment and Social Development Canada (ESDC) works to improve the standard of living and quality of life for all Canadians. We do this by promoting a labour force that is highly skilled. We also promote an efficient and inclusive labour market. Central to this mandate is the Innovation, Information and Technology Branch (IITB). IITB is powered by the innovative thinking of over 2000 employees to deliver efficient, reliable and secure information and technology services to Employment and Social Development Canada offices from coast-to-coast.

Intent of the process

A pool of partially qualified candidates may be established through this process to staff identical or similar positions at Employment and Social Development Canada with various tenures, various linguistic requirements, various security requirements, various conditions of employment and for various locations.

If a pool is established following this selection process, all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) will be able to use it in order to staff similar positions across Canada. By applying to this process you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Please indicate if you wish to apply for bilingual and/or unilingual positions.
• Please demonstrate how you meet the competency CO2- Client Focus. Provide a concrete, clear and detailed example (Where, when and how you acquired this competency, either through experience, training, participation in projects, committees, etc.)?
• Please demonstrate how you meet the competency CO3- Working effectively with others. Provide a concrete, clear and detailed example (Where, when and how you acquired this competency, either through experience, training, participation in projects, committees, etc.)?
• Please demonstrate how you meet the competency CO4- Showing initiative and being action-oriented. Provide a concrete, clear and detailed example (Where, when and how you acquired this competency, either through experience, training, participation in projects, committees, etc.)?
• Please provide their name, title or link and email address/phone number.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1- Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION
AED1- Graduation with a degree from a recognized postsecondary institution in computer science or information technology or information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
If you have experience in one or more of the areas listed below, please make sure to fully answer the screening questions and provide details as the information you provide may be used to choose from among qualified candidates for specific positions. Resumes will only be used as a secondary source to validate the experience.

Experience in:
AEX1- Infrastructure / End user IT support and operation
AEX2- IT Security
AEX3- Database & Database Administration
AEX4- Application Testing
AEX5- IT Business Analyst/ IT Project Management
AEX6- Information Management
AEX7- Enterprise Architecture
AEX8- Data Science

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
English / French Essential

Information on language requirements

COMPETENCIES
CO1- Judgement
CO2- Client Focus
CO3- Working effectively with others
CO4- Showing initiative and being action-oriented

ABILITIES
AB1- Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

Reliability Status security clearance - Secret security clearance

OPERATIONAL REQUIREMENT
- Willingness and ability to work overtime as needed, sometimes on short notice
- May require travel

Operational requirements and/or conditions of employment may vary depending on the position being staffed.

Tests

PSEE - Test of Judgement UIT

Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Application process
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The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

The online application (including the Judgement Test) may take 2-3 hours to complete.

By answering online screening questions, it is your responsibility, as a candidate, to provide CONCRETE AND DETAILED EXAMPLES to clearly demonstrate how you meet the education and experience requirements listed in the Other Qualifications sections, as well as the competencies (text questions).

Your answers must include where and how you obtained the required education or experience, as well as the period(s) in which you performed the functions of the position(s). Your answer must include the date format of Month-Year to Month-Year. Failure to provide the above information in the format required may result in your application being rejected from the process.

Information on your described education, experience, etc. provided in the screening questions should be supported by your resume.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.

Please update your request within 180 days in order to remain active in this inventory. A notice will be sent to you 30 days before your application expires. If you do not take this into account, your application will be deactivated and will no longer be considered for presentations from this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

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Assessment
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Each board and/or hiring managers will have specific criteria to assess and each pull from the inventory may be treated separately, therefore if you are referred for more than one opportunity you may be re-assessed on the same criteria.

A variety of assessment tools may be used in the assessment of candidates, such as: written test, practical test, situational exercise, oral interview, simulation, presentation, role play, work samples, performance appraisals, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

Please note that asset qualifications, obtained results, top-down and/or random selection may be used to identify which applications will be given further consideration.

Candidates must meet the essential qualifications to be appointed to a position. The essential qualifications that are listed in the statement of merit criteria are mandatory. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score or a top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

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Travel status - Travel costs
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Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

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Proof of education
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Proof of your education credentials will be requested during the assessment phase of this process.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

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Communication
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

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Official languages- Bilingual positions
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Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c)interview.

To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the Public Service Commission, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-servicecommission/corporate/about-us/contactus.html#sle.

For more information on SLE, visit the following web-site: https://www.canada.ca/en/publicservice-commission/services/second-languagetesting- public-service.html

An optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-servicecommission/ services/second-language-testingpublic-service/self-assessment-tests.html

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Other informations
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An assignment, secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor will be required before an offer can be made.

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What do you need to know about diversity and accommodation?
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Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates selfdeclaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.