TELECOMMUNICATIONS OPERATOR (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****NOTE: It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.

** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.

**** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.

***For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.

****Candidates who are missing information or submit incomplete information could be screened out.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Riverview, N.B.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Intent of the process

The immediate need is to staff one position on an term basis (12 months).

A pool of qualified candidates may be established to staff similar temporary and/or permanent positions

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 3,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative;

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

ABILITY
1. Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
2. Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)
3. Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))
4. Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)
5. Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
6. Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)
7. Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
8. Ability to read and comprehend written passages. (Reading Comprehension)

*“These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested.”

COMPETENCIES/ PERSONAL SUITABILITY
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral & written)
7. Teamwork
8. Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)

Assets
1. Additional spoken languages, other than French or English

Be able to type/keyboard at 40 net w.p.m. with less than 5% error rate

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use

OTHER CONDITIONS OF EMPLOYMENT
1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

The computerized CritiCall pre-employment test is used by this organization. The test measures the underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as an Telecommunications Operator Trainee, including the ability to effectively navigate and use a computer. Because of this, a test taker does not need to possess any specialized Telecommunications Operator knowledge or training to be able to read, understand, or answer the test items.

Other tests may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of
their choice.

Candidates must meet the essential qualifications to be appointed to a position.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Please note that candidates (including employees of the Public Service ) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent.

Thank you for your interest in the Royal Canadian Mounted Police. If your application is selected for further consideration, you will be contacted directly via e-mail.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.