Veterans Service Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Navigating the Application Process
https://www.youtube.com/watch?v=0GW7P3g9hhI

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Intent of the process

The immediate intent is to staff one indeterminate position. Also, the intent of this process is to establish a pool of qualified candidates which could be used to staff various similar positions with various tenures in various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of post-secondary school diploma or degree (includes community college, CEGEP, technical college or university).

Degree equivalency

EXPERIENCE:
EX 1 - Experience in applying provisions of legislative, regulatory or policy related benefits and services.
EX 2- Experience working in a health care, social service, or military interdisciplinary team environment.
EX 3 - Experience in screening clients for benefits, services, follow-up and referrals.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:
AB 1 - Ability to prioritize, organize and manage a workload.
AB 2 - Ability to analyse and problem solve.
AB 3 - Ability to communicate effectively, orally and in writing.
AB 4 - Ability to deal with situations of conflict and crisis.
AB 5 - Ability to document and maintain records.

PERSONAL SUITABILITIES:
PS 1 - Effective Interpersonal Skills
PS 2 - Integrity
PS 3- Client Service Orientation
PS 4 - Judgement
PS 5 - Adaptability and Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Educational Assets:
AED 1 - Graduation from a recognized post-secondary institution with a degree specializing in the assessment of human behavior.
AED 2 - Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university) with specialization in a health- related, human services, or social work field.

Degree equivalency

Experience Assets:
AEX 1 - Experience as a member of the Canadian Armed Forces.
AEX 2 - Experience in dealing with the Canadian Armed Forces military culture.
AEX 3 - Experience in working with clients who have mental health and addictions issues.

Operational Requirements:
OR 1 - Veterans Service Agents are assigned to a primary work location but may be required to work at various locations and travel between these locations.
OR 2 - Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.

Conditions of employment

Conditions of Employment :
CoE 1 - Reliability and Security: Reliability Status
CoE 2 - Willingness to travel for work related duties.
CoE 3 - In possession of a valid driver’s license or has similar mobility in accordance within the approved limits of the Treasury Board Travel Policy.
CoE 4 - Consent to be deployed or assigned within the Area office, as per the organizational needs.


For ex:
For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
or
For Ottawa IPSC and Ottawa Office positions : Consent to be deployed or assigned within the Ottawa Area (IPSC, Ottawa), as per the organizational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

An interview and/or written exam may be administered.

Reference checks will be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.