IT Asset Management, Clerk / Program Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that civilian members assigned to SSC since December 1 2018 who are selected for appointment through this process will not be required to convert to public servant status. All other civilian members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

You must clearly demonstrate on your application, via the screening questions, how you meet each of the essential experiences criteria and applicable assets merit criteria. Failure to do so may result in the rejection of your application.

When responding to screening questions, please be sure to provide comprehensive and concrete examples from your work experience that clearly demonstrate how you meet the identified experience criteria. Your answer should clearly identify your role in the noted example. A job title alone, does not demonstrate that you have requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Failure to complete the questionnaire or failure to provide sufficient details to the questions will result in your elimination from this process.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

The applicants should be aware that a pool of qualified candidates (fully assessed) may be established and may be used to staff this position and other similar positions at this group and level (or equivalent) with a BBB/BBB bilingual or English Essential language requirement. In addition, this process may be used for various tenures (Secondment, acting appointments, deployment, indeterminate, specified period.)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or an acceptable combination of education, training and/or experience in administrative services.

Degree equivalency

EXPERIENCE
EXP1: Experience providing general administration support services.
EXP2: Experience in delivering client service by telephone, in person or in writing (clients may include: management, employees, citizens, or other stakeholders).
EXP3: Experience using a minimum of two (2) of the following software such as Microsoft Excel, Word, Outlook, PowerPoint or equivalent.
EXP4: Experience interpreting and applying policies and/or procedures.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential, Bilingual imperative BBB/BBB

Information on language requirements

COMPETENCIES
C1.Dependability
C2.Working effectively with others
C3.Client service
C4.Initiative
C5. Demonstrating Integrity and Respect

ABILITIES
A1: Ability to organize workload to meet objectives and deadlines.
A2: Ability to communicate orally.
A3: Ability to communicate in writing.

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE (ASSET)
AEX1: Experience in using AM (Asset Management Module) SIGMA
AEX2: Experience in researching and analyzing information.

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.