Payment Services Officer

Update: The first round of applications will be selected for assessment on November 5, 2020.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first round of applications will be selected for assessment on November 5, 2020. If you wish for your application to be considered for assessment at this time, please submit your application no later than November 4, 2020 by 11:59 p.m. Pacific Time.

ESDC delivers a range of programs and services that affect Canadians throughout their lives. The Department provides seniors with basic income security, supports unemployed workers, helps students finance their post-secondary education and assists parents who are raising young children. We are very proud to serve our fellow Canadians! See for yourself on how we have an impact on Canadians: https://www.canada.ca/en/employment-social-development/programs/results/stories.html

Duties

Payment Services Officer – In processing claims for Employment Insurance benefits, Payment Services Officers contact clients by phone and use various computer systems to maintain a virtual workload. Our work has the added challenge of production and quality targets to encourage our success while maintaining service standards to Canadians. You will help clients to understand program-specific legislation, procedures and the processes required to receive services and/or benefits. You will require client service and problem solving skills to gather information and analyze claims for benefits.

Intent of the process

To create an inventory which can be used for indeterminate, term, full-time, part-time or casual employment.

NOTE:
Casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year.

Term employment means employment of a fixed duration, whether full-time or part-time.

Indeterminate employment means a person appointed for an indefinite period.

Positions to be filled: 45

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE:
Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Competencies:
Dependability*
Communication (Written)*

* Will be assessed via written responses in the application stage.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

EDUCATION:
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

Degree equivalency

Competencies and Personal Suitabilities:
Communication (oral)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness

The following may be applied / assessed at a later date (may be needed for the job)

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

OPERATIONAL REQUIREMENT
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

All information obtained throughout the selection process, from the time of application to close of process, may/will be used to evaluate the candidates.

Please be advised that this process is intended to proceed quickly. Alternative assessment dates will be limited and only considered under exceptional and verifiable circumstances. Failure to complete a scheduled assessment without good reason will result in your application being given no further consideration in this process.

Communication (including issuing screening results and sending invitations for written tests and interviews) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.