Telecommunications Operator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Social distancing approaches will be taken to minimize close contact with others during the current COVID-19 pandemic.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• Shift Work

Have you successfully completed a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)?
> If you have not, please consider applying for positions titled as a “Telecommunications Operator Trainee” (PO-TCO-01 / LES-TO-01). The required training is completed at this entry level and we will be advertising for these opportunities throughout the year.

Intent of the process

The intent of this process is to staff one permanent full-time position in Yellowknife, NT. A qualified pool of candidates may be created and may be used to staff future vacancies within the Yellowknife Operations Communication Centre.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternative.

Degree equivalency

Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or possess an acceptable combination of training and/or experience.
OR
Successful challenge for RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.**

**The term "successful challenge" means candidates from other police agencies (not police officers) who have been doing this type of work (call-taking and/or dispatching) and who have gone through a training program can take the exam without attending the in-class training. They will, however, need to participate and be successful in field coaching.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
(Note: Written Communication Skills will be assessed throughout application process.)

• Showing initiative and being action oriented
• Demonstrating integrity and respect
• Working effectively with others
• Thinking things through
• Reliability

The following may be applied / assessed at a later date (may be needed for the job)

• Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
• Ability and willingness to travel and testify in court of law.
• Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
• Ability and willingness to work on short notice and overtime to meet operational needs.
• Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
• Ability and willingness to meet and maintain the medical profile standards established for the position.
• Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
• Ability and willingness to relocate to Yellowknife, NT.

Conditions of employment

Reliability Status security clearance - Those selected must meet and maintain the above condition of employment throughout their employment.
» » The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status (ERS). The process requires a Security/Reliability Interview and a field investigation in matters of credit/finances, education, employment, references, etc.

• Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
• Ability and willingness to travel and testify in court of law.
• Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
• Ability and willingness to work on short notice and overtime to meet operational needs.
• Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
• Ability and willingness to meet and maintain the medical profile standards established for the position.
• Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
• Health Canada approved medical clearance (Isolated Post only).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.