Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Duties

CR-05 Detachment Services Assistant: Provides administrative, financial, and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. Provides front counter and telephone assistance, services and information to the general public.

Work environment

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process

This process will be used to staff an indeterminate full time position.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or employer- approved alternatives.
*Two years of secondary school is typically completion of grade ten.

Degree equivalency

Recent** experience providing administrative support services
**Recent is defined as experience normally obtained within the past 5 years

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience providing administrative support within a comparable policing environment

Experience with emergency support services such as providing support for emergency calls, emergency medical response services, or community emergency response teams

Experience using the Canadian Police Information Centre (CPIC)

Experience using the Police Reporting Occurrence System (PROS)

Experience interpreting and processing court documents

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to deal effectively with situations relating to police matters

Ability to provide financial support services

Planning

Oral communication

Written communication

Working effectively with others

Thinking things through

Showing initiative and being action-oriented

Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to work in a busy police environment, which could include exposure to unsettling and/or graphic material.

Conditions of employment

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates.

Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

You may be assessed using one or more of the following tools: standardized tests, written exams, interview, simulation exercise, reference check, and other assessment tools.

Testing/interviews will be conducted at the location of the employer's choice.

Candidates may be required to pay for all assessment and travel expenses.

The successful applicant will have to obtain an RCMP security clearance. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.