Support Analyst, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

IF YOU HAVE ALREADY APPLIED ON SELECTION PROCESS NUMBER 20-CGC-HQ-EA-IT-3055 PLEASE DO NOT REAPPLY ON THIS PROCESS. THESE PROCESSES WILL BE COMPLETED JOINTLY.

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agricultural sector. We regulate grain handling in Canada, set grain standards and conduct research on grain. At the CGC, we strive to live our values of excellence, integrity, respect and accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

Intent of the process

The initial appointments from this pool will be for a indeterminate positions.

The pool may be created to staff similar positions with various linguistic profiles and tenures (indeterminate, specified term, acting, deployment, secondment).

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience relevant to the position to be staffed.

NOTES:
1. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education* is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*A candidate who does not meet the minimum education requirement must demonstrate at least 2 years of IT-related experience for each year of post-secondary studies in IM/IT that the candidate does not have. (As illustration, a candidate that has completed high school would require 4-years work experience.)

Degree equivalency

Experience:
• Recent* and significant** experience working in information technology (IT), including computer support or service delivery in a multi-platform and multi-site networked environment.
• Recent* and significant** experience with troubleshooting methodologies and resolving technical issues in the field of Information Technology.

*Recent is defined as experience acquired within the last five (5) years.
**Significant refers to a depth and breadth of experience in the IM/IT field that would normally be acquired over a period of two (2) or more years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
Graduation with a degree from a recognized post-secondary institution in computer science, engineering, information technology, information management or any other field related to the positions to be staffed.

Degree equivalency

Certification and Training:
• ITIL Foundation Certification
• Microsoft MCSE Certification
• CompTIA A+, Network+ or Security+ Certification
• Cisco ICND1 & 2 certification
• Citrix Certifications or training
• Splunk Certifications or training
• Palo Alto Networks Certifications or training
• VMware Certifications or training

Experience:
• Experience providing computer related technical support in a laboratory or scientific environment.
• Experience in Microsoft PowerShell scripting.
• Experience providing support and troubleshooting for mobile end-user devices.
• Experience supporting remote office locations.
• Experience supporting video conference systems and tools.
• Experience supporting a virtual desktop infrastructure.
• Experience providing support for network printers, multifunction printers including installation and configuration.
• Experience supporting LAN, WAN and Wireless networks.
• Experience supporting Office 365, Teams and SharePoint.
• Experience supporting a Microsoft Azure or AWS tenant.
• Experience supporting MS Dynamics 365.
• Experience supporting Microsoft Intune, SCCM and Autopilot.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of Project Management practices and processes.
• Knowledge of IT security principles and practices.
• Knowledge of computer hardware and software fundamentals.
• Knowledge of Microsoft Windows Server, VMware vSphere, Storage Area Network products.
• Knowledge of Cloud hosted environments and related technologies.

Competencies:
• Analytical Thinking
• Client Focus
• Effective Interactive Communication
• Initiative
• Being a Team Player
• Demonstrating Integrity and Respect
• Continuous Learning

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minority and women.

Operational Requirements:
• Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
• Ability to lift up to 20 kilograms.

Conditions of employment

• Reliability Status security clearance
• Willingness and ability to travel occasionally.
• Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
• Ability to lift up to 20 kilograms.
• Willing and able to be on call as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement.

A cover letter is not required as the screening questions will be used for screening purposes.

Communication for this process will be sent via email. All communication relating to this process,including email correspondence, may be used in the assessment of qualifications.

It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email such as SPAM).

In order to manage the number of applications in the selection process, management may use top-down consideration of scores at various steps in the process, to determine the number of candidates who will be further considered in the process.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
- Depth, breadth, type of work-specific experience;
- Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.