Support Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agricultural sector. We regulate grain handling in Canada, set grain standards and conduct research on grain. At the CGC, we strive to live our values of excellence, integrity, respect and accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

In this role, you will:
-Provide technical support via telephone, email or in-person to IT infrastructure clients experiencing difficulties such as those with workstation hardware/software, grain elevator technical equipment,laboratory instrument related computing, multi-function printers and network cabling.
-Provide technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Wide Area Network (LAN/WAN),workstations and server operations; installs, integrates, configures, monitors and tests components in the computing environment.

Intent of the process

The initial appointment from this pool will be for an indeterminate position (English Essential).

The pool may be created to staff similar positions with various linguistic profiles and tenures (indeterminate, specified term, acting, deployment, secondment).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience relevant to the position to be staffed.

NOTES:
1. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education* is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*A candidate who does not meet the minimum education requirement must demonstrate at least 1 year of IT-related experience for each year of post-secondary studies in IM/IT that the candidate does not have. (As illustration, a candidate that has completed high school would require 2-years work experience.)

Degree equivalency

Experience:
• Recent* experience in providing helpdesk support services to clients on-site and remotely;
• Experience in supporting applications (including Microsoft Office) in a networked Microsoft Windows environment;
• Experience in providing technical advice and guidance to users with varying degrees of computer knowledge;
• Experience in providing a variety of informatics support services (both hardware and software) (such as but not limited to: Installation, configuration, maintenance, troubleshooting problems);

*Recent is defined as experience acquired within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
Graduation with a degree from a recognized post-secondary institution in computer science, engineering, information technology, information management or any other field related to the positions to be staffed.

Degree equivalency

Certifications and Training:
• ITIL Foundation Certification
• Microsoft MCSE Certification
• CompTIA A+, Network+ or Security+ Certification
• Cisco ICND1 & 2 certification
• Citrix Certifications or training
• Splunk Certifications or training
• Palo Alto Networks Certifications or training
• VMware Certifications or training

Experience:
• Experience providing computer related technical support in a laboratory or scientific environment;
• Experience in Microsoft PowerShell scripting;
• Experience providing security incident handling and response;
• Experience providing computer related technical support over the phone or via email in a helpdesk environment;
• Experience providing support and troubleshooting for mobile end-user devices;
• Experience working independently with minimal supervision and/or in a virtual team environment;
• Experience providing video conference support to clients including Cisco WebEx or Cisco Collaboration Meeting Room or Microsoft Teams technologies;
• Experience creating detailed technical documentation, network diagrams using Microsoft Visio or other similar tools;
• Experience supporting a virtual desktop infrastructure;
• Experience providing support for network printers, multifunction printers including installation and configuration;
• Experience supporting LAN, WAN and Wireless networks;
• Experience supporting Office 365, Teams and SharePoint;
• Experience supporting Microsoft Intune, SCCM and Autopilot.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- Bilingual Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:
• Knowledge of computer networks, hardware, peripherals, operating systems and software;
• Knowledge of Microsoft Windows Server, Client and Office products;
• Knowledge of Helpdesk and Incident Management practices.

Competencies:
• Adaptability
• Being a Team Player
• Client Focus
• Effective Interactive Communication
• Analytical Thinking
• Planning, Organizing and Co-ordinating

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minority and women

Operational Requirements:
• Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
• Ability to lift up to 20 kilograms.

Conditions of employment

Reliability Status security clearance
• Willingness and ability to travel occasionally.
• Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
• Ability to lift up to 20 kilograms.
• Willing and able to be on call as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement.

A cover letter is not required as the screening questions will be used for screening purposes.

Communication for this process will be sent via email. All communication relating to this process,including email correspondence, may be used in the assessment of qualifications.

It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email such as SPAM).

In order to manage the number of applications in the selection process, management may use top-down consideration of scores at various steps in the process, to determine the number of candidates who will be further considered in the process.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
- Depth, breadth, type of work-specific experience;
- Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.