Complaints Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Due to the prevailing COVID-19 situation, the selected candidate will work remotely from his/her residence location until further notice. When the decision is made for Elections Canada employees to return to the workplace, the successful candidate is expected to work at the traditional workplace located at 30, Victoria Street, in Gatineau with a combination of remote work all while ensuring a flexible work schedule.

Intent of the process

The intent of the process is to fill 15 term positions for 6 months.

Positions to be filled: 15

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of secondary school or an acceptable combination of education, training or experience.

Degree equivalency

EXPERIENCE
Recent experience (in last 36 months) and significant (at least 6 months) in delivery of client services.
Experience in the use of technological tools such as but not limited to Microsoft Office suite, internet.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in responding to enquiries and complaints to internal and external clients, in writing and / or on the phone.

Experience providing services to the general public.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative – Level equal or higher than BBB/BBB
English or French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Effective Interactive Communication: Expressing and transmitting information orally.

Effective Written Communication

Analytical Reasoning: Research and propose a fact-based recommendation using a logical reasoning process, while being able to adapt to changing situations.

Client Focus

Quality oriented

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance - Security and Reliability:
Reliability security clearance

Consent to observe strict political impartiality and neutrality for the duration of employment;
Willingness and ability to work overtime on as when needed and on short notice;
Willingness and ability to work on shift work;
Willingness and ability to work according to a variable schedule;
Willingness to be relocated within the NCR. Depending on the operational needs, the location of work might not be 30 Victoria at Gatineau for the duration of the assignment. However, the workplace will remain within the NCR.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Your résumé will NOT BE USED for screening purposes and may only be used as a secondary source of validation. Failure to clearly demonstrate HOW you meet the screening criteria in your responses to the screening questions may result in the rejection of your application.

To be appointed to a position, you must have all the essential qualifications. Other qualifications may be relevant to the selection of the person appointed to the position. Some of the qualifications (essential or otherwise) will be assessed using your application. You have to give relevant examples demonstrating how you meet each requirement. If you fail to do so, your application may be rejected.

Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email).

Should your email address change during the process, it is your responsibility to inform us and to regularly verify your e-mails.

Only applications received online will be accepted. Please communicate with the contact person to discuss alternative methods if online application is impossible.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.