Shift Supervisor, Operational Communications Centre (OCC)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Social distancing approaches will be taken to minimize close contact with others during the current COVID-19 pandemic.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Work environment

• ~~ Shift Work ~~ •
Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year.

Intent of the process

The intent of this process is to staff one (1) permanent position in Edmonton, AB. If a future vacancy comes available, candidates who have been found qualified may be contacted for similar positions with various tenures (i.e. indeterminate, term, deployment, or acting) in Edmonton.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A secondary school diploma or employer-approved alternative. Employer approved alternatives consists of a satisfactory score on the PSC test approved as an alternative; or an acceptable combination of education, training and/or experience.

Degree equivalency

• Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)

• Significant** experience as an Operational Communications Centre Operator 9-1-1 dispatcher.
**Significant is defined as the depth and breadth of experience normally associated with approximately three years of experience.
• Experience in supervising and training employees.

• Ability to communicate effectively in writing.
(Note: Written Communication Skills will be assessed throughout application process.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience in employee supervision such as resource management, scheduling, and monitoring performance.
• Experience applying administrative and operational policies, procedures or directives
• Experience in managing the operation or administration of an Operational Communications Centre (OCC).

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Ability and willingness to meet and maintain the medical profile standards established for the position.
7. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to supervise.
• Ability to communicate effectively orally.

• Showing initiative and being action oriented
• Demonstrating integrity and respect
• Working effectively with others
• Thinking things through
• Reliability

Conditions of employment

Top Secret security clearance - RCMP Top Secret Security Clearance. Those selected must meet and maintain the above condition of employment throughout their employment.

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Ability and willingness to meet and maintain the medical profile standards established for the position.
7. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for an interview). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Interested persons must meet each essential qualification to be appointed to the position.

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please click 'Apply online' below.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.