Public Complaints Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Please note that these positions are advertised simultaneously via an internal process and an external process and the same assessment tools will be applied to both processes. Consequently, candidates who applied will only be assessed once.**

Cracking the Code on how to apply to the Public Service...Watch this before you apply!
www.youtube.com/watch?v=0GW7P3g9hhI

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Intent of the process

The immediate need is to staff 4 positions on an indeterminate basis, with a linguistic profile of English Essential and an RCMP Enhanced Reliability security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, assignment or secondment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment, if applicable, will be posted on www.jobs.gc.ca in accordance with the Public Service Employment Act.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

(SEE OTHER INFORMATION)

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A bachelor’s degree (LL.B / LL.L) in common or civil law from a recognized Canadian post-secondary institution.

Degree equivalency

Experience:
EX1. Significant** experience analyzing complex and voluminous case files presenting difficult legal issues with little to no precedent and containing legal material such as legislation, regulation, jurisprudence, as well as policies and arguments on issues of a legal nature;
EX2. Significant**experience conducting legal research;
EX3. Significant** experience preparing in-depth reports including the analysis of, and advice and guidance on, legal issues to senior management, formulating an organization’s official position or response.

**Significant is defined as the depth and breadth of experience associated with having performed a broad range of related activities which could be normally acquired over a period of approximately two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience:
AEX1. Experience in criminal law;
AEX2. Experience working in an environment involving a review or oversight body;
AEX3. Experience with one or more of the following: a legislated public complaint process, administrative law, principles of natural justice and procedural fairness, judicial review.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
K1. Knowledge of legal research principles and practices;
K2. Knowledge of the RCMP Act R.S.C., 1985, c. R-10, the RCMP Regulations 2014, the RCMP Administration Manual XII.2 (Public complaints) and of the Witness Protection Program Act S.C., 1996, c. 15.

Abilities:
A1. Ability to effectively communicate in writing with a high degree of proficiency in English;
A2. Ability to communicate effectively orally;
A3. Ability to provide advice and guidance to management on the interpretation and application of legislation and jurisprudence;
A4. Ability to consistently work alone with minimal supervision;
A5. Ability to analyze complex legal issues and to synthesize findings drawn from jurisprudence;
A6. Ability to present complex findings and recommend appropriate options;
A7. Ability to apply the RCMP Act R.S.C., 1985, c. R-10, the RCMP Regulations 2014, the RCMP Administration Manual XII.2 (Public complaints) and the Witness Protection Program Act S.C., 1996, c. 15.

Personal Suitability:
PS1. Judgment
PS2. Attention to detail
PS3. Dependability
PS4. Client service orientation
PS5. Integrity
PS6. Developing self

The following may be applied / assessed at a later date (may be needed for the job)

Asset Knowledge:
AK1. Knowledge of Information Management or Record Keeping, either Treasury Board policy or RCMP.

Operational requirements:
Willingness to work overtime, weekends and variable hours as required to meet operational requirements;
Willingness to travel as and when required.

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status security clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

**Random selection may be used during the process to identify which applicants will be assessed.**

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca/

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.