Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

How to Apply :

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications :

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Asset Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 11 administrative tribunals.

We are the lawyers, mediators, registry officers and other specialized or technical staff that support the effective operations of the tribunals, which are important components of Canada’s justice system.

Why choose the ATSSC?

•Work in a great location in downtown Ottawa, close to parking and public transit.

•Experience the benefits of working in a small federal organization:
o Broaden your experience by working on a variety of files
o Quick team integration
o Direct access to responsive, on-site internal services (e.g., compensation advisors, IT troubleshooting)
o Connect daily with different teams and levels of management

•Benefit from a flatter organizational structure - you will have more time with senior management providing you with a greater opportunity to understand our business as a whole and to see your contributions in action.
•Grow in an organization that is strongly committed to providing a
supportive work environment and healthy life-work balance!

Intent of the process

The immediate intent is to staff two(2) positions on an indeterminate basis.

A fully and a partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC). All other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this selection process to appoint a candidate to a similar position within their organization.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES:
Technical experience working in a Service desk/Helpdesk, Call Centre or Client Support Centre or similar environment providing support services.

Experience supporting and troubleshooting Windows 10 and Office 365.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES:
Ability to analyze problems and provide recommendations or propose solutions.

Ability to work under pressure.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

PERSONAL SUITABILITY:
Client Service Orientation

Dependability

Judgment

Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCES:
Experience in working in a judicial or quasi-judicial environment.

Experience configuring, maintaining and troubleshooting smartphone devices (Blackberry and Android), Managing Blackberry UEM and Samsung Knox.

Experience in user support of Electronic Document Management Systems such as GCDOCS.

Experience in configuring and managing the PaperCut software.

Experience with the Teleconference / Videoconference (Webex).

Experience using ticket tracking system.

ORGANIZATIONAL NEEDS:
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS:
Working hours are between 8:00am and 5:00pm

Willingness to work overtime on short notice. Some overtime may be required to achieve project delivery dates or in emergency situations and/or other reasons.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your cover letter and/or screening questions and/or résumé may be used to evaluate the ability to communicate effectively in writing.

Travel and relocation costs associated with this selection process will not be reimbursed.The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:
- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.