IT Technician, Infrastructure/Operations Support (CS-01) - FIN Program

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Useful Information:
- Please note that to be eligible for the FIN Program, applicants must be successfully screened for employment readiness by a partnering Immigrant Serving Organization (ISO) no later than the April 2020 deadline. Please see the FIN Program webpage in IRCC's website for more details (https://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/prepare-work/federal-internship.html).
- When you apply, you must have been a permanent resident or a Canadian citizen for 10 years or less counting from the date you became a permanent resident to the date you apply.
- For candidates with education earned outside Canada, assessment of foreign credentials is not a mandatory requirement for participation in the FIN Program, but it is highly recommended.
- If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. Seeking accommodation will NOT impact the outcome of the process in any way.

Agreeing to the Values & Ethics code of an organization is required when accepting a job offer. While the code may differ depending on the hiring organization, the following is a link to the Values & Ethics code of the core public service: https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049.

You must provide the following information when submitting your application:
- You must indicate which Immigrant Serving Organization (ISO) screened you for employment readiness for the Federal Internship for Newcomers Program.

Intent of the process

To create a pool of candidates that may be used to staff casual* positions in the above-mentioned locations in various organizations within the federal, provincial, or municipal public service.

*Casual - Contracts limited to 90 working days per federal government organization, per calendar year. Other hiring organizations may have other types of contracts.

Positions to be filled: Number to be determined

Information you must provide

A response to a text question addressing the following:

• In the process of submitting your application you will be prompted to provide an answer a text based question (200 word maximum).
  The answer that you provide will be used to assess your “ability to communicate effectively in writing”.
  Please note, you must provide a response to this question or your application may be rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
- Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed

Degree equivalency

EXPERIENCE
- Experience in the development, delivery and/or support of IM/IT infrastructure
- Experience in analyzing business or client requirements
- Experience in providing support to IM/IT activities or projects for multiple clients

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION
- A degree or diploma from a recognized post-secondary institution with a specialization in one of the following: Computer Science, Computer Engineering, Computer Programming, Computer Technician, Information Management, Information Systems, Information Technology, Management Information Systems, Software Development and Engineering, Systems Science and Analysis or Web Development and Design

Degree equivalency

ASSET EXPERIENCE
- Experience in web content management and development
- Experience with Unix/Linux operation systems
- Experience in installing, configuring and troubleshooting servers and desktop computers
- Experience in installing, configuring and troubleshooting local area networks
- Experience with the installation, maintenance, and administration of Microsoft SCCM
- Experience with the installation, maintenance and administration of server software such as Apache Tomcat, PostgreSQL, MongoDB, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• French Essential
• Bilingual Imperative - Level: BBB/BBB
• Bilingual Imperative - Level: CBC/CBC

Information on language requirements

KNOWLEDGE
-Knowledge to support two or more of the following: enterprise servers; client-servers; storage devices and systems; personal computers; hardware and software; directory services or database administration.

COMPETENCIES
- Initiative
- Cooperation and collaboration
- Adaptability and Flexibility
- Judgement/Analytical thinking

ABILITIES
- Ability to prioritize, work under pressure, and meet deadlines
- Ability to communicate effectively orally
- Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

ASSET COMPETENCIES
- Values and Ethics

ASSET PERSONAL SUITABILITY
- Dependability

OPERATIONAL REQUIREMENTS
- Availability, willingness and ability to work overtime, often on short notice

Note : Operational requirements may vary depending on the position that is being staffed.
Other requirements or qualifications may be considered by the hiring organizations.

Conditions of employment

Reliability or Secret security clearance depending of the requirement of the position. This factor is not used at the pre-selection stage. The hiring Department is responsible for the security clearance process.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Application Process:
- All job applications must be submitted through the Public Service Resourcing System (PSRS).
- Persons with a disability preventing them from applying on-line should contact the FIN Team at .
- An email address must be provided. The Selection Board will communicate with candidates by email to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid email address that you check frequently. Please ensure that your email settings are set appropriately. If your email settings are too restrictive, emails from the FIN team or the hiring department may be detected as spam and automatically deleted.
- When answering the pre-screening questions, you must provide specific examples to clearly demonstrate how you meet the qualifications (education and experience, essential and asset). During the initial screening process, the Screening Board will review the applications to assess if the required qualifications have been demonstrated by candidates. Invitations to interviews will be based on the screening results.
- Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

The Assessment Process:
- It is your responsibility to ensure that, during this selection process, you communicate any changes related to your email address to the contact provided in this advertisement.
- You will be asked to submit your resume if you qualify in a FIN Program pool.
- A written exam may be administered in some cases.
- Assessments and interviews will be conducted at the location of the employer's choice between June and August. If you do not attend assessments at the scheduled date and time, your application might be rejected. Candidates will be given at least 48 hours’ notice of interview and must be available.
- Tests may be administered during the day or evening.
- References for candidates will be sought by employers during the hiring stage.
- The Immigrant Serving Organization indicated in your application will be contacted to verify that you were screened for job readiness.
- Immigration, Refugees and Citizenship Canada's management may choose one or more Asset Qualifications at the pre-screening stage to determine the number of applicants who will advance to the following stage of the selection process.

The Hiring Process:
- Please note that even if you qualify to be placed in a pool, there is no guarantee that you will be offered a position. The number and types of positions available in a given Program year are subject to the demand of partnering organizations.
- If successful, your application may be shared within IRCC and with other hiring public sector organizations for potential employment opportunities.
- This selection process will be used by various departments, agencies and organizations.
- Please note that travel or relocation expenses will NOT be reimbursed by Immigration, Refugees and Citizenship Canada or any other hiring departments/organizations.

Required Documents:
- You may have to provide proof of your educational credentials.
- You will be asked to provide proof of permanent residency or Citizenship.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.