Client Services Officer / Harbour Development Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Those who have applied on process 19-DFO-NFLD-EA-EFM-281440 will not have to re-apply on process 19-DFO-NFLD-EA-EFM-281440A.**

----> HOW TO APPLY <-----
1.Upload your résumé.
2. Answer the screening questions for essential and asset qualifications.

Please note that stating that the qualification has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. The applicant must provide specific examples that clearly illustrate how they meet the qualification.

Work environment

Small Craft Harbours, a branch of Fisheries and Oceans Canada, focuses on providing a sustainable national network of safe and accessible commercial fishing harbours. These harbours are fully operational, in good working condition and managed by self-sufficient local harbour authorities who represent the interest of users and communities.

Key responsibilities in the position include:
- Establishing and maintaining relationships with clients, including representatives of the harbour authority community, town councils, and other third party groups
- Project delivery
- Providing support to managers and team members including advice, guidance and recommendations
- Analyzing data and other intelligence pertaining to harbours and harbour authorities
- Coordinating and participating in meetings
- Managing multiple demands which can involve time pressures and tight deadlines
- Traveling via car, plane or ferry to coastal and remote communities as required

Intent of the process

Anticipatory staffing. The process may be used to fill positions at the PM-03 or similar level, in indeterminate and term capacities at various locations in Newfoundland and Labrador. Please note the process may be used for acting, secondment, assignment and deployment opportunities for current public service employees.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Graduation from a recognized post-secondary institution from a program of at least 2-years in duration with a specialization in business, project management, engineering, communications or other discipline relevant to the position.

Degree equivalency

Experience:
• Experience in providing advice, guidance and functional oversight to clients.
• Experience in leading discussions aimed at resolving complex issues.
• Experience in providing advice and recommendations to management on matters of a complex nature.
• Experience in building relationships and fostering partnerships with external clients.
• Recent experience in educating clients in relation to: a) their roles and responsibilities, b) operational or business planning, or c) financial accounting/reporting. (*”Recent” is define as within the last 5 years)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education:
• Graduation with a degree from a recognized university with a specialization in business, project management, engineering, communications or other discipline relevant to the position.

Degree equivalency

Asset Experience:
• Experience in conducting in-depth research, studies and/or analysis within a professional environment.
• Experience in identifying and prioritizing maintenance/ repair projects relating to physical infrastructure.
• Experience in project management.
• Experience in governing non-profit volunteer organizations.
• Experience in general accounting/ bookkeeping practices and associated reporting requirements.
• Experience in working on environmental management/sustainability related initiatives and projects.
• Experience in developing, administering, and overseeing contracts.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities:
• Ability to prioritize work activity and to meet deadlines
• Ability to analyze and make logical recommendations
• Ability to communicate effectively orally
• Ability to communicate effectively in writing

Personal Suitability:
• Initiative
• Judgment
• Effective interpersonal relationships
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Candidates must be able to work overtime.
• Candidates must be willing to travel frequently sometimes to remote locations.

Conditions of employment

• Reliability security clearance
• Valid Driver’s License

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Those who were successful in selection process number: 15-DFO-NFLD-EA-Eco&FM-124519 and 16-DFO-NFLD-EA-EFM-180183 remain within the pre-qualified pool of candidates and need not apply again. Should the candidate choose to apply on this process to update experience or other merit criteria, they must accept the results of this process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.