General Support Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians*

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles and security requirements within the Courts Administration Service.

Candidates may be evaluated further, for specific opportunities, on qualifications that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum, a secondary school diploma or an acceptable combination of education, training or experience.

Degree equivalency

Experience providing a variety of clerical support services in an office environment (for example: receiving goods, entering data, managing correspondence, archiving documents, etc.).

Experience providing clients services.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
*** All positions staffed through this process will be bilingual imperative BBB/BBB or higher. Therefore, all candidates who are considering applying should be willing to undergo testing in their second official language (English or French). Those who have already been tested by the PSC and obtained a minimum of BBB will not need to be retested unless their results have expired or will expire shortly.

Information on language requirements

Ability to manage workload and meet deadlines
Effective interpersonal skills
Client oriented
Attention to detail
Reliability
Written Communication
Oral Communication

The following may be applied / assessed at a later date (may be needed for the job)

YOUR APPLICATION MUST ALSO CLEARLY EXPLAIN HOW YOU MEET THE FOLLOWING ASSETS:

Experience working at Courts Administration Service (CAS).

Experience working in a judicial, quasi-judicial* or legal environment.

Experience using Microsoft Word or Outlook.

Experience using Microsoft Excel.

Definition:
* Judicial or quasi-judicial environment means a Federal Board, Commission, Tribunal or Court (Federal, Provincial or Municipal).

Conditions of employment

Reliability Status security clearance

Depending on the position, additional Conditions of Employment may apply, such as:
- Willing and able to work from 8:30 a.m. to 4:30 p.m.;
- Willing and able to work overtime, often on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

If you are already a public servant, please identify the following on your application: substantive group and level; employment status; Personal Record Identifier (PRI).

Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential and asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the provided area and within the limited characters provided by the system. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and asset, where applicable, may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels may be considered in the advertised appointment process.

A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The assessment board reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if found necessary, in order to make a suitable assessment of the candidates.

All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Asset qualification(s) may be applied in this selection process.

Written communication may be assessed via candidate's job application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.