Telecommunications Operator (trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Intent of the process

The intent of the process is to establish a pool of qualified at the TCO-01.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment, if applicable, will be posted on www.jobs.gc.ca in accordance with the Public Service Employment Act.

Should a Civilian Member (CM) be found qualified and selected for appointment prior to May 21, 2020 (deeming date), the appointment will not result in a change of status to the Public Service (PS) category for the CM. Furthermore, CM staffing transactions resulting from this process will be administered in accordance with the Onboarding Transition Phase until deeming day.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or equivalency.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral & written)
Teamwork
Self-Control and composure

Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard.
Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard.
Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard.
Ability to hear and comprehend audible information while accurately entering that information using a keyboard.
Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data.
Ability to use maps to for determining routes and locations.
Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used.
Ability to read and comprehend written passages.

*“These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.”

The following may be applied / assessed at a later date (may be needed for the job)

Additional spoken languages, other than French or English

Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate.

Conditions of employment

Reliability Status security clearance

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The intent of the process is to establish a pool of qualified at the TCO-01 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program could be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.