Citizen Services Officer / Passport Officer (Inventory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Edmonton, Alberta.

Candidates from outside the federal public service may be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.

Intent of the process

A pool of candidates may be established and may be used to staff similar positions with various tenures and linguistic profiles within Employment and Social Development Canada in Edmonton, Alberta.

CITIZEN SERVICES OFFICER:
Selected candidates will be required to successfully complete an eight week full-time (37.5 hours per week) training course (travel may be required) in order to qualify for continued employment.

PASSPORT OFFICER:
Selected candidates will be required to successfully complete a 3-week full-time (37.5 hours per week) training course (travel may be required) and a structured 10-week apprenticeship program in order to qualify for continued employment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience:

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Competencies:

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Diagnostic Information Gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Education:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)

Degree equivalency

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

• Willing and able to travel to and work at the service area’s alternate locations
and to alternate points of service, based on operational requirements
• Willing and able to work overtime as required
• Willing and able to travel for extended periods for the purpose of training
• Willing and able to work scheduled shifts and weekends, as required
• Willing to travel to small remote communities
• May be required to work Saturdays

Conditions of employment

Other condition of Employment:

• Willing and able to travel for training purposes
• Willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full time hours based on operational requirements
• Willing and able to work overtime, as required
• Willing to travel within the Edmonton Service Area to alternate service locations
• Required to provide outreach services to remote sites within Edmonton Service Area

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes.

Applicants in the advertised process must meet the Essential Qualifications to be appointed to a position.

You must clearly indicate, in writing, by citing specific examples, how you meet the essential qualification for the experience, otherwise your application will be rejected. For that purpose, please answer carefully the questions indicated in the job application. Resumes will only be used as a secondary source to validate the experience and competency described in the screening questions.

If you do not answer fully to the screening questions as directed, your application will be screened out. The note "See Resume" will not be accepted.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Screened in candidates will be asked to submit their proof of education as well as two references after the screening process is complete.

Persons are entitled to participate in the appointment process in the official language of their choice.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.