Claims Administrator Clerk (Inventory)

Update: New condition of employment added to the conditions of employment section to reflect the new requirement that all public servants be fully vaccinated against COVID-19.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Candidates who do not meet the essential experience criteria and who are eliminated in the screening phase can update their application in the inventory for another draw, but they will not be reassessed unless 6 months have passed since they were last eliminated from consideration.

Candidates who will be eliminated in subsequent evaluations can update their application in the inventory for another draw, but they will not be reassessed unless 6 months have passed since they were last eliminated from consideration.

If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

THE ABILITY TO COMMUNICATE EFECTIVELY IN WRITING may be assessed through your application and throughout the process.

Please note that this process will ONLY be used to fill positions in Gatineau, Quebec.

*** Further to changes made to the Public Service Employment Act (PSEA) to address systemic barriers for equity-seeking groups in public service staffing, permanent residents now have the same preference as Canadian citizens when appointments are made through external advertised hiring processes. The following statement replaces the statement in the ‘’Preference’’ section located at the bottom of the job advertisement (i.e. correct statement includes permanent residents):

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Intent of the process

A pool of qualified candidates will be established and could be used to staff similar positions within the Department Employment and Social Development Canada.

Please note that this process will ONLY be used to fill positions in Gatineau, Quebec.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives.
The employer-approved alternatives is an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
EX1 - Experience in entering and verifying data into a computerized system.
EX2 - Experience in dealing with clients and representatives, external and internal.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES
A1 - Ability to organize and prioritize work to achieve specific objectives;
A2 - Ability to communicate effectively orally;
A3 - Ability to communicate in writing.

PERSONAL SUITABILITY
PS1 - Judgement
PS2 - Effective Interpersonal Relationship
PS3 - Initiative

The following may be applied / assessed at a later date (may be needed for the job)

AK1 - Knowledge of the Canadian workers’ compensation system and legislative framework.

Conditions of employment

Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.

***************************
Application Process
***************************
Only applications received directly via the System will be accepted.
Information on your described education, experience, etc. provided in the screening questions should be supported by your resume.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.

***************************
ASSESSMENT
***************************
The second language evaluation will take place at the beginning of the process.

An interview, a test/exam or a situational exercise may be administered.

Reference checks may be sought.

Please note that asset qualifications, a cut-off score approach, top-down and/or random selection may be used to identify which applications will be given further consideration. For the first draw of the inventory, the random selection of about 40 CVs will take place.

The essential qualifications that are listed in the statement of merit criteria are mandatory. Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process.

Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written exam, c) oral interview.

***************************
PROOF OF EDUCATION
***************************
You must provide proof of your education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the
responsibility of the candidate.

***************************
TRAVEL STATUS - TRAVEL COSTS
***************************
Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

***************************
COMMUNICATION
***************************
All communication regarding this process will be administered via email. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the HR contact noted above.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

***************************
Bilingual Positions
***************************
To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it at the following website:
https://www.canada.ca/en/publicservicecommission/corporate/aboutus/contact-us.html#sle.

For more information on SLE, visit the following web-site:
http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.html

Second Language Writing Skills Self-Assessment:
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
https://www.canada.ca/en/public-servicecommission/services/second-language-testingpublicservice/selfassessment-tests.html

***************************
Other information
***************************
You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

An acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.