Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This process is being carried out in conjunction with external selection process 2019-CSD-EA-AB-15635. The same assessment tools will be used for both processes. Should you apply on both, you will only be assessed once and the assessment results will be applied to both processes.

Duties

Performs clerical services in support of the delivery of the department's programs and services to clients in the Pensions mailroom and file management areas. Duties include but are not limited to:
• Sorting and filing documents
• Lifting and moving boxes
• Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and requirements
• Verifying and authenticating client information
• Screening observations from computer-based data/match programs to determine if case can be put in order or directed to appropriate level for further review
• Maintaining and updating databases and tracking systems: working files, statistical records, reports and correspondence
• Obtaining, inputting, maintaining and extracting data and documentation related to applications and claims
• Operating various types of office equipment e.g. postage meters, high-speed printers

Physical Effort and Repetitive Movements are required:
• When filing documents, lifting and moving boxes (e.g. lifting weights of up to 23kg); and/or
• When sitting for long periods of time while keyboarding, inputting data, preparing letters, e-mails and forms, reviewing documents, stapling or attending meetings.

Work environment

A high-volume client service environment providing support in mailroom, work distribution and file management areas; including office and warehouse environments.

Intent of the process

The intent of this process is to create a pool of qualified candidates at the CR03 (Support Clerk) level to staff positions within Benefits Delivery Services Branch in Winnipeg, MB. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Winnipeg, MB.

Initially a random selection among applications will be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies.

Applicants are encouraged to apply ONLY if they are able to relocate to Winnipeg, Manitoba.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 400 words (maximum) "Applicants must include a cover letter (minimum of 250 words to a maximum of 400 words). Your cover letter will be used to assess your Communication (written) skills. You must clearly demonstrate how you meet the following factors: 1) Experience in performing clerical duties; and 2) Experience in using technology (e.g. e-mail, Internet and word processing). Please explain when and where you obtained these experiences and provide examples that have sufficient details so that the screening board can clearly understand the circumstances. Please note that point form or a “copy and paste” from your resume is not sufficient. Failure to provide a complete application, consisting of both a cover letter and resume, may result in your application being rejected from the process"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Must-have qualifications:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post- secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Experience in performing clerical duties
Experience in using technology (e.g. e-mail, Internet and word processing).
Ability to lift 10-23kg (22-50 lbs)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Nice-to-Have Qualifications:

Experience* in delivering support services in Canada Pension Plan (CPP)
Experience* in delivering support services in Old Age Security (OAS)
Experience* in delivering support services in Canada Pension Plan Disability (CPP-D)
Experience* in delivering support services in Foundation Services.

*Experience is defined as the depth and breadth of experience normally associated with having performed a broad range of various, complex related activities for 4 consecutive months.

At ESDC, diversity is our strength. If you’re a woman, an indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Operational Requirements:
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance
Willing and able to travel for training purposes
Willing and able to work shift work
Mandatory for mail room positions: Willing and able to lift 10-23 kg (22-50 lbs)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.***

Acknowledgment of receipt of applications will not be sent.

A written exam, an interview and reference checks will be part of the assessment process. Management may choose one or more Asset Qualifications at the screening stage.

ESDC is committed to providing a workplace environment that supports productivity and the personal goals, dignity and self-esteem of every employee. In the workplace, you have the right to be treated fairly and with respect, in an environment free of discrimination, harassment and offensive behaviour. Employees will be expected to conduct themselves in a professional manner, being respectful in all interactions and promoting civility in the workplace. The Values and Ethics Code for the Public Sector as well as the ESDC Code of Conduct outline expected behaviours for all staff. Please copy and paste the following link into your browser to view the Code of Conduct:
https://www.canada.ca/en/employment-social-development/corporate/code-conduct.html

Screening questions: Candidates must fully respond to the essential education and experience screening questions in the space provided for each question. Please ensure that your responses clearly demonstrate how you meet the qualification by describing personal job accomplishments, projects and activities relating to them.

You will not be screened in merely by virtue of occupying a current position whose work description meets the experience criteria. You must provide sufficient details to demonstrate that you meet all the requirements.

The resume will be considered a secondary source, which could be used to validate the experience described in the screening questions.

It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

For all communication please use:


All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) oral interview.

If you require accommodation during the selection process, please indicate this on your application and/or resume.

Proof of Canadian citizenship will be required.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645- 5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.