Intake Officer / Information Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Employees of the Office of the Privacy Commissioner of Canada (OPC) are passionate about privacy and work to protect and promote the privacy rights of individuals. The OPC is a small federal organization of approximately 200 employees that reports independently to Parliament. We may be small, but our office influences the lives of all Canadians. We oversee two privacy laws that span the private and public sectors, and our office acts as a public advocate for the privacy rights of Canadians.

Because of our size, new employees are able to integrate and gain access to our systems more quickly, and benefit from in-house compensation and IT support. There are also opportunities to expand or gain experience in a variety of areas. The ideal OPC candidate is interested in developing skills in a wide range of activities and enjoys working on a variety of projects. You may be interested in emerging technologies, the online world or human rights. As an employee, you would tackle interesting and important issues, so the work is meaningful and satisfying.

As an employee of the OPC, you would work in a modern LEED-certified building in downtown Gatineau with many amenities, including a locked bike room with lockers and showers and a beautiful kitchen. Bus routes and bike/jogging paths are nearby, as are gyms, shops, restaurants, a food court and cafés. The desks in our Workplace 2.0 environment are adaptable to your style. Like to work standing up or sitting down? You decide! You can also take advantage of our personal and career development offerings, such as training, coaching/mentoring, conferences and well-being activities such as yoga and meditation at work.

Organization-wide, we offer an environment that is intellectually stimulating and supportive. If you believe in making a difference by serving Canadians, an exciting career at the OPC may be for you.

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various security profiles (reliability, secret, top secret), various linguistic profiles (bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, bilingual imperative CCC/CCC), various tenures (indeterminate, specified period) using various staffing activities (indeterminate, term, deployment, acting, assignment, secondment) for positions with the Office of the Privacy Commissioner of Canada or the Public Service.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation with a degree from a recognized post-secondary institution in a field relevant to the work to be performed OR a combination of education, training and/or experience relevant to the position.
The term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

Experience:
Experience in providing information and advice to the general public or clients external to the work unit.
Experience in providing guidance to the public or organizations by responding to various types of communication on matters regulated by legislation.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EXPERIENCE
Experience in applying the Privacy Act
Experience in applying the Personal Information Protection and Electronic Documents Act
Experience working in a call centre
Experience in using a computerized tracking system

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Intake Officer: Bilingual imperative CBC/CBC
Information Officer: Bilingual imperative CCC/CCC

Information on language requirements

Knowledge:
Knowledge of the application of privacy laws in Canada, including principles and concepts found in the Personal Information Protection and Electronic Documents Act and the Privacy Act, as well as jurisdiction across federal and provincial privacy legislation

Ability:
Ability to organize and prioritize own work to meet deadlines
Ability to conduct research in response to enquiries
Ability to provide advice and guidance to the public
Ability to communicate orally
Ability to communicate in writing

Personal Suitability:
Customer Service Oriented
Judgement
Dependability
Interpersonal skills
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs
The Office of the Privacy Commissioner of Canada is committed to Employment Equity. In order to ensure a diversified workforce, preference may be given to candidates self-identifying as belonging to one or more of the following Employment Equity groups: aboriginal peoples, persons with disabilities and members of visible minority groups provided the candidate meets all essential qualifications listed on the Statement of Merit Criteria and any applicable asset qualification(s).

Operational Needs:
Ability and willingness to work overtime on short notice.

Conditions of employment

Conditions of employment:
Reliability Status security clearance (Information Officer)
Secret Status security clearance (Intake Officer)
Ability and willingness to work 7.5 hours/day between 8:00am to 5:00pm. (Information Officer)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.
An interview may be administered.
A written examination may be administered.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to the email address indicated on the poster. Failure to do so might exclude you from the selection process.
Candidates must meet the essential qualifications to be appointed to a position.
Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
You will be asked to provide proof of your education credentials later during the process.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application
The OPC is a fragrance free environment

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.