Senior Program Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***APPLICATIONS MUST BE SUBMITTED THROUGH WWW.JOBS.GC.CA. ONLY APPLICATIONS SUBMITTED ON LINE WILL BE CONSIDERED.***

****VERY IMPORTANT NOTES****

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Your Résumé will only be used as a secondary source to validate the experience described in your answers to the Public Service Resourcing System (PSRS) questionnaire, and will not be used as the source document for candidate screening.

In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) WILL be used to evaluate your ability to communicate effectively in writing.

In an effort to compress candidate assessment schedules, note that Language assessments MAY be undertaken at any stage of the assessment process. Additionally, all candidates may not be scheduled for language testing at the same time. As such, an invitation to language testing should not be construed as an indicator of success in the selection process.

Intent of the process

This process will be used to immediately staff one (1) indeterminate position in Victoria, one (1) year term position in Toronto and one (1) position on anticipatory basis in Vancouver and Kingston.

A pool of fully or partially qualified candidates will be established and may be used to staff similar positions at other office locations in the future at an identical or equivalent group and level with various languages proficiencies (Bilingual Imperative BBB/BBB, English Essential), with various security profiles and various tenures using various staffing activities for positions within Health Canada and Public Health Agency of Canada.

If you are interested in this type of work, you are encouraged to apply on this process.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
ED1: Successful completion of two years of secondary school, a satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
EXP1: *Recent and significant experience working as a medical office assistant in a medical clinic or medical office.
EXP2: Experience maintaining a records management system.
EXP3: Experience working with and handling sensitive information.

* Recent and significant experience is defined as at least two (2) years of experience acquired within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:
AED1: Certificate/diploma as a Medical Office Assistant from recognized post-secondary institution.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various language profiles:
- English Essential
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC

Information on language requirements

ABILITIES:
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to use reasoning skills to solve problems*

*Testing may be conducted through: (The Public Service Commission General Competency Test level (GCT-1) to assess reasoning skills to solve problems.)

PERSONAL SUITABILITIES:
PS1: Effective Interpersonal Relations
PS2: Initiative
PS3: Judgment
PS4: Reliability
PS5: Attention to detail
PS6: Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Due to operational requirements, teleworking arrangements are not permitted.
• Willing and able to travel.
• Willing and able to work overtime.
• Willing and able to manually lift and carry files and supplies safely to a maximum of 20kg.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. A written examination may be administered.

2. Reference checks may be sought.

3. An interview will be administered.

4. Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

5. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

6. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLY MISSING INFORMATION.

7. For this process, emails are the most efficient way to communicate with you.
CANDIDATES WHO APPLY TO THIS PROCESS MUST INCLUDE AN EMAIL THAT ACCEPTS EMAIL FROM UNKNOWN USERS ( SOME EMAIL SYSTEMS BLOCK THESE TYPES OF EMAIL). If you do not wish to receive results by email and if you change your email address during the process, it is your responsibility to inform us.

8. Candidates that fail to confirm their attendance at the written exam or the interview, will be considered to have withdrawn from the process.

9. If a candidate is no longer interested in this position and has chosen to voluntarily withdrawn, they must notify as soon as possible.

10.Candidates are advised that their exam or interview will only be rescheduled under these exceptional circumstances:
o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another Government of Canada staffing process with proof
o Pre-approved vacation with proof
o Death in the family
o Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)

11.Candidates must meet the essential qualifications to be appointed to a position.

12. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at the screening phase.

13.If you require technical support to apply for this position, please contact jobs.gc.ca at: http://emplois-jobs.gc.ca/centres/contact-contactez/index-eng.php

14.Please note that candidates are responsible for submitting their application by the closing date in order to be considered. No applications will be accepted once the deadline has passed.

15.Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/927/identifytheorganization-responsible-for-recognition.canada.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.