OPEN HOUSE @ VAC - Veterans Service Agent (Cold Lake, AB)

Update: Please note: This advertisement closing date has been amended to December 9, 2019.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

OPEN HOUSE DETAILS:
To learn more about Veterans Affairs Canada's hiring process and this job opportunity, we invite you to our OPEN HOUSE event on Friday, December 6, 2019 @ Holiday Inn Express & Suites Cold Lake (5315 48 Ave, Cold Lake, AB T9M 0K9) from 2:00 pm until 6:00 pm. Evening appointments may be available upon request.

Attendees are encouraged to RSVP to Angela Oatway, at to schedule a time to bring their resumes/applications and to discuss with a VAC representative.

PLEASE NOTE: You must still submit your application online to be considered for this job
opportunity. YOU DO NOT NEED TO ATTEND THE OPEN HOUSE TO BE ELIGIBLE TO APPLY.

INSTRUCTIONS:
It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process. Candidates may not be solicited for incomplete or possible missing information.

When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels in Cold Lake, AB. The current intent is to staff indeterminate positions in Cold Lake, Alberta. All candidates must be willing and able to work in Cold Lake, AB.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of post-secondary school diploma or degree (includes community college, CEGEP, technical college or university).

Degree equivalency

EXPERIENCE
Experience in applying provisions of legislative, regulatory or policy related benefits and services.
Experience working in a health care, social service, or military interdisciplinary team environment.
Experience in screening clients for benefits, services, follow-up and referrals.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative CBC/CBC

Information on language requirements

ABILITIES
Ability to prioritize, organize and manage a workload.
Ability to analyse and problem solve.
Ability to communicate effectively, orally and in writing.
Ability to deal with situations of conflict and crisis.
Ability to document and maintain records.

PERSONAL SUITABILITIES
Effective Interpersonal Skills
Integrity
Client Service Orientation
Judgement
Adaptability and Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications :
Graduation from a recognized post-secondary institution with a degree specializing in the assessment of human behavior.
Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university) with specialization in a health- related, human services, or social work field.
Experience as a member of the Canadian Armed Forces.
Experience in dealing with the Canadian Armed Forces military culture.
Experience in working with clients who have mental health and addictions issues.

Operational Requirements:

Veterans Service Agents are assigned to a primary work location but may be required to work at various locations and travel between these locations.

Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.

Operational Requirements:

Veterans Service Agents are assigned to a primary work location but may be required to work at various locations and travel between these locations.

Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.

Conditions of employment

Conditions of Employment :

Reliability and Security: Reliability Status;

Willingness to travel for work related duties;

In possession of a valid driver’s license or has similar mobility in accordance within the approved limits of the Treasury Board Travel Policy;

Consent to be deployed or assigned within the Area office, as per the organizational needs.

For ex:
For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
or
For Ottawa IPSC and Ottawa Office positions : Consent to be deployed or assigned within the Ottawa Area (IPSC, Ottawa), as per the organizational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

When you apply for this process, please keep in mind that there may be an interview and\or an exam administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.
Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/indexe.stm or the Public Service Commission at https://www.canada.ca/en/public-servicecommission/jobs/services/gcjobs/information-candidates/degree-equivalency.html.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.