Citizen Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The position serves as the primary gateway for enabling in-person client access to government services, entitlements and benefits and facilitates first point of contact resolution. Performs a triage function to respond to citizens’ needs and finalizes the intervention sought, assists in path finding or where required refers to a more appropriate authority to support the department and its partners’ service offerings in the spirit of the service culture.

Work environment

ESDC provides workspaces in alignment with both an open office environment and worker profile standards. Details on these standards can be found at the following Public Works link: https://www.tpsgc-pwgsc.gc.ca/biens-property/mt-wp/mt-wp-eng.html

Intent of the process

This process will ONLY be used to staff positions in the location listed. Applicants are encouraged to apply only if they are willing and able to work in or relocate to Dawson Creek, BC.

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed for the staffing of an acting, assignment or secondment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Diagnostic Information Gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

Operational Requirements:
• Willing and able to travel to and work at the service area’s alternate locations and to
alternate points of service, based on operational requirements
• Willing and able to work outside core hours, including evenings and weekends, as per operational requirements
• Willing and able to work overtime as required
• Willing and able to travel for extended periods for the purpose of training
• Willing and able to work scheduled shifts and weekends, as required
• Willing to travel to small remote communities

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Screened in candidates will be asked to submit their proof of education as well as two references after the screening process is complete.

For this selection process, we find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). If you cannot receive results by email, it is your responsibility to inform us.

Persons are entitled to participate in the appointment process in the official language of their choice.

Acknowledgment of receipt of applications will not be sent. We will only contact
candidates once screening is completed.

Applicants in the advertised process must meet the Essential Qualifications to be appointed to a position.

You must clearly indicate, in writing, by citing specific examples, how you meet the essential qualification for the experience, otherwise your application may be rejected.

For that purpose, please answer carefully the questions indicated in the job application. Resumes will only be used as a secondary source to validate the experience and competency described in the screening questions.

If you do not answer fully to the screening questions as directed, your application will be screened out. The note "See Resume" will not be accepted.

The breadth and depth and type of work-specific experience may be considered when making selections from the qualified pool.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Successful candidates must meet and maintain the Conditions of Employment throughout their employment

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.