Support Technician, Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The Northwest Territories Regional Office of the Public Prosecution Service of Canada is located in Yellowknife. As an IT Support Technician working in Yellowknife, you will join a dedicated and collaborative team of IT professionals located across Canada. You will quickly gain a breadth of knowledge and experience as you support a variety of IT systems and assist clients with the use of the technology available to them.

Intent of the process

There is an immediate need to staff one indeterminate CS-01 position. The employee that currently occupies this position has advised that they will be receiving a letter of offer from another department for a start date in October or November this year.

A pool of qualified candidates may be established from this process and may be used to staff similar positions at Public Prosecution Service of Canada in Yellowknife, Northwest Territories, with varying tenures (such as indeterminate, specified period, acting, assignment/secondment) according to the position to be staffed. In the event that an employee of the public service is qualified through this process, and there is a temporary need, he/she may be considered for acting or assignment/secondment opportunities. The approval of his/her substantive supervisor will be required before acting/assignment/secondment is offered.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
- Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTES: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

Experience:
- Recent* experience installing, configuring, maintaining and supporting personal computer hardware, peripherals and software.
- Recent* experience providing coaching on the use of hardware and software to clients both in person and remotely.
- Recent* experience in troubleshooting and supporting Windows 7 or Windows 10, the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel) or higher, and Internet Explorer 10 or later version.

* Recent refers to experience obtained within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
- Significant** experience installing, configuring, maintaining and supporting personal computer hardware, peripherals and software.
- Significant** experience providing coaching on the use of hardware and software to clients both in person and remotely.
- Significant** experience in troubleshooting and supporting Windows 7 or Windows 10, the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel) or higher, and Internet Explorer 10 or later version.
- Experience supporting Adobe Acrobat Professional or FoxIT PhantomPDF.
- Experience supporting and troubleshooting Blackberry, Android or Apple mobile devices.
- Experience supporting Electronic Document Management Systems such as SharePoint and OpenText Content Server 10.5 or later.
- Experience administering Microsoft Windows Server 2012 or later version.
- Experience supporting Office 365 and related services.
- Experience in application development.
- A+ or Microsoft Certification

** Significant is defined as the depth and breadth of experience normally acquired over a period of two (2) years.

Degree equivalency

Operational Requirements:
- Willing and able to lift, carry and place heavy objects of up to 50 pounds in a safe manner.
- Willing and able to travel (occasional travel as required with notice).
- Willing to work overtime, evenings, weekends, and/or statutory holidays as required.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
- Advanced knowledge of the Microsoft Office 2013 suite (Word, Outlook, PowerPoint and Excel) or higher.
- Advanced knowledge of Microsoft Windows 7 or Windows 10.
- Knowledge of Network and Server infrastructure in a Windows environment.

Abilities:
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to identify issues, analyze, and make recommendations.
- Ability to diagnose and resolve computer hardware and software problems.
- Ability to establish priorities and resolve problems with minimal supervision.
- Ability to liaise with internal and/or external stakeholders.

Personal Suitability:
- Effective interpersonal relationships
- Client service focus
- Initiative
- Team player
- Tact
- Organizational skills

The following may be applied / assessed at a later date (may be needed for the job)

The organization is committed to establishing and maintaining a representative workforce. Qualified applicants who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities and women may be selected for appointment to fulfill organizational needs.

Conditions of employment

Secret security clearance

Medical Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.