Programmer Analyst, Application Development / Support Analyst, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

IITB is a national organization, with a wide variety of work that can be performed regardless of geographic location. However, certain positions may require a physical presence at a specific location.
IITB’s Hub locations outside of the NCR are located in: St-John’s, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Saint John, Boucherville, Jonquière, Laval, Montréal, Québec, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

Please note that the first pull of candidate applications is scheduled for November 8, 2019 at noon (Eastern Daylight Time [EDT]). We encourage you to apply before this deadline to be considered for this first pull. Applications received after this date will be considered in the following pull.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 14 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Intent of the process

A pool will be created and will be used to staff similar positions with various language requirements, tenures and security requirements within Employment and Social Development Canada across Canada.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STREAM 1: Programmer Analyst, Application Development
STREAM 2: Support Analyst, Infrastructure Operations

EDUCATION:
FOR BOTH STREAMS
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of training, education and/or experience.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
FOR BOTH STREAMS
EX1: Experience* in providing Information Technology advice and support to clients.
EX2: Experience* in analyzing and troubleshooting Microsoft SharePoint (2010 or above) environment.

FOR STREAM 1
EX3: Experience* working with technical documentation and/or diagrams.
EX4: Experience* with integrating business solutions using a Microsoft SharePoint (2010 and above) environment.

FOR STREAM 2
EX5: Experience* in system administration, performance tuning, maintenance and/or troubleshooting of Microsoft SharePoint Server and/or Microsoft Project Server (2010, 2013, 2016).
EX6: Experience* providing IT technical support to internal and/or external clients.

*Experience is defined as performing those duties for a minimum of one (1) year within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
The criteria below are asset qualifications, as such they are not essential to the positions to be staffed. However, it would be “nice to have” as a candidate and the board members may decide to favor a candidate who has these qualifications. Let us know if you meet some of these by answering the questions in your application.

FOR BOTH STREAMS
AQ1: Experience in creating and building workflows, surveys and/or forms in SharePoint.
AQ2: Experience with scripting languages such as JavaScript and PowerShell.
AQ3: Experience with programming languages such as C# and .Net.
AQ4: ITIL Foundation Certification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English or French essential
- Bilingual imperative BBB/BBB

Information on language requirements

KNOWLEDGE:
FOR BOTH STREAMS
K1: Knowledge of Microsoft SharePoint (2010, 2013 or 2016).
K2: Knowledge of IT security principles, practices, policies and tools to ensure adequate safeguards to protect the information.

ABILITIES:
FOR BOTH STREAMS
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to analyze problems, identify options and generate practical solutions.
A4: Ability to plan, organize and prioritize work.

PERSONAL SUITABILITY:
FOR BOTH STREAMS
P1: Client focus
P2: Effective interpersonal skills
P3: Judgment
P4: Attention to details

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Willingness and ability to work overtime as needed, sometimes on short notice.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

All information obtained throughout the selection process, from the time of application to the conclusion of the process, may be used for evaluation purposes.

PLEASE NOTE: It is your responsibility to ensure that your email and contact information are maintained with the hiring board AND in your Public Service Resourcing System (PSRS) account. As all of the communication for this process will be conducted via the email address provided in your application AND/OR via your PSRS account, it is your responsibility to ensure that you check for messages regularly. Failure to respond to key messages may result in your being eliminated from this process. Acknowledgment of receipt will not be sent.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.